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Gladstone
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Employment Type
Permanent
Closing Date
29 Oct :59pm
Job Title
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
What You'll Be Doing:
Deliver Exceptional Customer Experiences:
Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Be the Go-To Tech Expert:
Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
Achieve and Excel:
Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute:
Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
Hourly Rate:
$***** per hour
Junior rates apply for those under 20 years of age.
Penalty rates: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
Plus 12% Superannuation
Generous Discounts:
Enjoy
30% off Telstra services
and exclusive offers with over
240 brands and partners
.
Leave Options:
Take advantage of
16 weeks of paid parental leave
,



the
Telstra Extra Day Off
,
gender affirmation leave
,
Cultural Leave
,
Blood Donor Leave
, and the ability to purchase up to
4 weeks of additional leave
.
Training & Career Growth Opportunities:
Access over
17,000 learning programs
through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
Flexibility:
We offer flexible working hours and a supportive approach to parental leave—
do it your way!
Recognition & Rewards:
Benefit from
performance rewards
and a range of recognition programs to celebrate your success.
Inclusive Culture:
Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Is It You We're Looking For?
Great Communication Skills:
You're a natural at connecting with people and making their day better.
Solution-Oriented Approach:
You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive:
You're motivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning:
You're eager to grow and develop your skills in a agile environment.
Resilience and Positivity:
You have a can‐do attitude, even when things get busy.
Customer-Facing Experience:
Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
Join Us at Telstra Retail:
When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team!
#J-*****-Ljbffr

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