EARN $60,000 to $70,000 + Super | Negotiable Based On Experience Join an Australian Carpet Manufacturer Trusted for Quality Since **** Perfect Opportunity for a Customer Centric Individual to Join a Small, Friendly Team About The Company Our client is an Australian-owned manufacturer of quality carpets, proudly based in Dandenong since **** and supplying customers nationally.
Backed by one of the world's largest flooring groups, they combine the stability of a major player with the feel of a close-knit workplace.
Their office team is small, passionate and super friendly, made up of customer centric individuals who genuinely care about making a positive difference in the lives of their clients.
About The Opportunity The primary purpose of this position is to be the friendly first point of contact for the business, delivering a great customer experience while keeping the office running smoothly.
As part of a small team, some of your responsibilities will include: Being the first point of contact for customers and visitors, by phone,



email and in person Assisting the Customer Service Team to deliver a great client experience Responding to customer enquiries and resolving issues and complaints with a proactive, solution-driven approach Maintaining accurate records and handling day-to-day administration using the MS Office Suite and internal systems Communicating clearly with customers and colleagues to keep things moving Supporting the wider office team across a variety of tasks as needed About You The successful candidate will have: A background in customer service in a similar role Strong problem solving skills and attention to detail Excellent time management and organisational skills Excellent verbal and written communication skills High proficiency in MS Office Suite and the ability to learn recent systems quickly A positive and friendly demeanour with a customer centric mindset What's in it for You?
Convenience | Free On-site Staff Parking Social Perks | Occasional Team Events

📌 Reception & Customer Service Team Member (Melbourne)
🏢 Recruit Shop
📍 Melbourne