Business Support Officer *******) Permanent Full Time - ***** hours per week $75,****** to $81,****** Annually + 13% super RCC Officers' Level 2 Redland City Council offers you the chance to improve lives and shape your own career... on beautiful Redlands Coast.
Redlands is proud to rank among Queensland's Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.
Join our team as a Business Support Officer (Waste Operations) Are you a customer focused administrator who thrives in a fast-paced environment?
Do you enjoy solving problems, working across multiple systems and delivering positive outcomes for customers?
Supporting a high-volume customer service setting, this role plays a key part in delivering responsive waste services to our community.
You'll be part of a supportive team responsible for managing customer requests, maintaining accurate records, coordinating with contractors and delivering high-quality administrative support across Waste Operations.
If this sounds like you, we invite you to apply for the Business Support Officer (Waste Operations) position at Redland City Council.
Your responsibilities will include: Delivering high-quality customer service to residents, contractors and internal stakeholders.




Managing a high volume of customer requests, enquiries and service issues, ensuring timely and accurate outcomes.
Maintaining accurate records and performing detailed data entry across multiple systems.
Investigating and resolving customer enquiries relating to waste services, rates charges and service delivery.
Supporting financial administration processes, including invoice reconciliation and purchase requisitions.
Liaising with contractors to resolve service issues and achieve positive customer outcomes.
Skills and experience: Strong customer service skills and the ability to communicate effectively with a diverse range of stakeholders.
Excellent attention to detail and accuracy, particularly when working with data, records and systems.
Confidence using technology and the ability to quickly learn multiple systems and processes.
Strong organisational skills and the ability to manage competing priorities in a high-volume environment.
Sound problem-solving skills and the ability to investigate issues and identify practical solutions.
Experience in administration, customer service, financial administration or a similar role.
Experience using Council systems such as Ci Anywhere, Property

📌 Business Support Officer (Waste Operations) (Queensland)
🏢 Redland City Council
📍 Queensland