Level 3 Support Engineer | Modern Workplace & Cloud Infrastructure | up to $130,000 + super | Brisbane
Our client is an established managed services provider delivering ICT support across end-user computing, Microsoft 365, on-premise and Azure environments. With a strong focus on reliable service delivery and customer experience, the business continues to improve its processes, tooling and automation.
Hybrid working - 2 days in the office, 3 remote.
About the Role
Based in Brisbane, this is a full-time Level 3 escalation role. You'll own complex incidents through to resolution, act as the go-to for Level 1 and 2 engineers, and work directly with customers, vendors and internal teams. On-call roster participation is required.
Advantages
Salary range of $120,000 to $130,000 + super, depending on experience
Hybrid working - 2 days in office.
Duties / Key Responsibilities
Own and resolve complex Level 3 incidents and service requests across end-user devices, Intune, Microsoft 365, on-premise and Azure-hosted environments
Manage escalations from Level 1 and 2 engineers, providing clear technical guidance and keeping issues moving within SLA
Administer Windows and macOS devices through Intune, and support the Microsoft 365 stack including Teams, Exchange Online, SharePoint Online, Entra ID and Conditional Access
Troubleshoot servers, virtualisation, identity, storage, backup and general networking issues, escalating to specialists where needed
Maintain documentation and change records, contribute to service reviews and mentor junior engineers
Skills and Experience
Proven Level 3 or advanced escalation support experience,



ideally within a managed services workplace
Robust Intune capability, including enrolment, configuration profiles, compliance policies and app deployment
Windows and macOS end-user device support across the full lifecycle
Broad Microsoft 365 knowledge, including Entra ID and Conditional Access
Infrastructure experience across Windows Server, Active Directory, Group Policy, Hyper-V or VMware, and Azure VMs, storage and virtual networking
Working networking knowledge across DNS, DHCP, NAT, Wi-Fi, LAN/WAN, switches and firewalls (deep specialisation not required)
Experience working to SLAs using MSP ticketing, monitoring and remote management tools
Confident, personable communicator with a strong customer focus
Willingness to participate in an on-call roster
Microsoft certifications (Endpoint Administrator Associate, Microsoft 365 Administrator Expert or Azure Administrator Associate) and an IT degree or diploma highly regarded
About Allura Partners
Allura Partners was founded to support private equity firms by placing C-Suites to lead, transform, and scale portfolio companies. Today, in addition to our proven private equity specialisation, we've become a trusted partner for major ASX-listed and private enterprises in Australia, offering executive search, recruitment, and business transformation. Known for integrity, reliability, and results, our expertise spans Executive Search, Accounting & Finance, Transformation & Change, and Technology & Digital. We connect businesses and top-tier talent, exceeding expectations and driving lasting impact.
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📌 Level 3 Support Engineer (Brisbane)
🏢 Allura Partners
📍 Brisbane