Job Description
The Chance
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Own the network. Elevate performance. Shape what's next.
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A significant senior leadership role with
full ownership, clear accountability and scope to influence outcomes
across a national 'specialty' retail network
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Join a business where customers are
highly engaged and deeply connected to the product category
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Lead the evolution of a
service-led retail model
, where team capability and customer experience are key differentiators
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Be empowered to
lift capability, improve consistency and embed a high-performance, customer-first culture
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Build on strong foundations, bringing greater
structure, alignment and performance discipline
to support the next phase of growth
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Your role
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End-to-end accountability for
sales, margin, costs and overall network performance
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Leadership of
4 Area Managers
and capability across the store network
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Development and execution of a
clear retail strategy aligned to business objectives
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Uplift of
in-store execution, service standards and customer experience
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Embedding teams as
trusted advisors delivering tailored, needs-based solutions
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Optimisation of
systems, processes and operating rhythms
to improve efficiency and scalability
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Cross-functional alignment across
marketing, product and supply chain
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Driving
performance improvement, store turnaround and network optimisation
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Building a culture of
accountability, ownership and continuous improvement
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Your Leadership & Style
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Leads through a
layered leadership structure
, empowering Area Managers to deliver results
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Balances
commercial discipline with a genuine commitment to customer experience and service quality
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Builds teams that are
engaged,



knowledgeable and confident in delivering tailored solutions to customers
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Creates clarity in environments that may lack structure, establishing
disciplined yet practical ways of working
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Drives performance while maintaining a robust focus on
people, engagement and retention
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Is This You?
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Proven experience operating at
Head of Retail, GM Operations, National Operations Manager or equivalent level
within a multi-site retail environment
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Leadership of
geographically dispersed store networks
through a layer of senior leaders (e.g. Area/State Managers)
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A background in
specialty or service-led retail
, where customer engagement, product knowledge and service quality drive performance
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Demonstrated ownership of a
meaningful P&L;
— with accountability for sales, margin, cost control and overall network profitability
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A track record of
lifting underperforming stores and scaling high-performing ones
through clear operational levers
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Experience building capability at scale —
coaching leaders, developing succession pipelines, and embedding consistent ways of working across a network
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Strong commercial instinct, with the ability to interpret data, identify opportunities, and
translate insight into action at store level
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Confidence operating in both
structured and evolving environments
, where you've improved systems, processes and operating rhythms
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Exposure to
cross-functional leadership
, partnering with marketing, merchandise, supply chain or digital to drive aligned outcomes
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High emotional intelligence, with the ability to
influence senior stakeholders and build credibility quickly across all levels of the business
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If this sounds like you, apply ASAP, or for further queries, please contactn
Gabby Symons – Managing Director, People Equity,
, ************

📌 Head Of Retail (Melbourne)
🏢 People Equity
📍 Melbourne