The opportunity

We are an established 2-year-old 32-room boutique hotel in the heart of Byron Bay, awareded Michelin Key 2025 and 2026. We are looking for talented part-time salaried Hosts to develop our service team. Salary by negotiation and commensurate with relevant experience.

As a Host/Hostess at Basq House, you will be the primary point of contact for guests, providing exceptional customer service and ensuring a smooth and memorable stay. You will handle guest enquiries, manage reservations, and assist with various administrative and operational tasks to support the front desk and food & Beverage operations.

Commencement date: immediate

About our company

BASQ HOUSE basqhouse.com.au is a well established 32-room boutique hotel located in the heart of Byron's coastal village. The hotel is operated by JEREMY & JONES, a local hotel management company with deep experience operating hotels in Byron Bay. Please visit jeremyandjones.com for more info on our company.

Duties & responsibilities

- Greet guests warmly upon arrival and provide them with information about hotel facilities, services, and local attractions.

- Cover reception and food and beverage shifts as needed.

- Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.

- Handle reservations, cancellations, and modifications, both in person and over the phone or email.

- Respond to guest inquiries and requests promptly and professionally, resolving issues.

- Process payments, including room charges, deposits, and cash transactions, in compliance with hotel policies and procedures.

- Maintain a tidy and organized front desk area and all public areas such as the Lounge, the Library, and the pool area.





- Keep accurate records of guest interactions and transactions using the hotel's reservation and property management systems.

- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and preferences.

- Assist with administrative tasks such as filing, faxing, photocopying, and emailing as needed.

- Provide concierge services such as booking transportation, making restaurant reservations, and arranging tours or activities for guests.

- Stay informed about hotel services, amenities, and local events to provide guests with relevant and up-to-date information.

- Adhere to all hotel policies, procedures, and safety standards to ensure the security and well-being of guests and staff.

- Assist with training recent staff members and participate in ongoing professional development opportunities.

Prerequisites

Our ideal candidate should be authentic, confident, and purpose driven - while being humble and nurturing at the same time. Authenticity across all touch-points will be key to the hotel's success. Excellent communication and interpersonal skills, with the ability to interact with guests and colleagues in a friendly and professional manner.

The ideal candidate is a highly intelligent hotel professional with experience in Front of House Reception and Food & Beverage. Available to work when needed, including weekends, holidays, and nights. Experience in opening, managing, or re-positioning a hotel or restaurant with clear track record.

At least 3-5 years’ experience in the hospitality industry, with luxury and international experience ideal. A positive attitude, a passion for hospitality, and a commitment to delivering exceptional guest experiences.

📌 Host (Byron Bay)
🏢 Jeremy and Jones
📍 Byron Bay