This is a varied position combining customer care, administration, and hands on operational work. A role where profound connections and exceptional customer service truly matter.
Key responsibilities
- Learn the process from end to end
- Answer telephone calls and emails with clear empathic communication
- Build rapport and professional relationships with stakeholders
- Handle deceased pets in a caring professional manner
- Perform data entry and records management using computer technology
- Support crematorium and workflow
- Maintain a clean professional and respectful environment
About you
- Ability to work both independently and part of a team
- High attention to detail and organisational skills
- Comfortable working in an environment handling deceased pets
- Ability to handle sensitive situations with compassion and professionalism
- Excellent communication and customer service skills
- Physically fit with ability to lift
- Current driving licence with ability to drive on a regular basis
Benefits
- Meaningful work supporting families and their beloved pets during difficult life moments