Bookings Administrator

Location: Phillip Island, VIC

Type: Part time, Permanent (30 hours per week)

About the Role

As our Bookings Administrator, you’ll play an important role behind the scenes, helping create seamless and memorable camp experiences for thousands of guests each year. Working closely with our Bookings Coordinator and wider Sales & Administration Team, you’ll support the journey from initial booking through to guest arrival and beyond. You’ll ensure booking information is accurate, documentation is complete, financial administration is maintained, and our internal teams have everything they need to deliver exceptional guest experiences. From managing booking details and guest communications to preparing invoices, processing payments and keeping records up to date, this role is perfect for someone who enjoys organization, systems, accuracy and making sure every detail is taken care of.

Who We Are

At Phillip Island Adventure Resort, part of Christian Youth Camps (CYC), we create unforgettable experiences. From school camps to group retreats, we help guests Breathe. Experience. Discover.

Our 80-acre resort features a wide range of adventure activities including giant swings, flying foxes, rock climbing, canoeing, and more — all designed to create meaningful and memorable experiences.

What You’ll Do

You’ll provide administrative, booking and financial support to ensure every group experience is planned smoothly and delivered successfully.

- Support the administration and coordination of group bookings, accommodation, function spaces and events.
- Maintain accurate booking information, guest details, availability, documentation and updates within our booking and CRM systems.
- Respond to guest and group enquiries via phone, email and online platforms in a timely and professional manner.
- Generate invoices, process payments and assist with following up outstanding balances.
- Maintain accurate financial records, supplier information and documentation to support reporting and operational needs.




- Review and process supplier invoices to ensure timely and accurate payment.
- Liaise with internal departments including Food & Hospitality, Housekeeping, Programs and Property to ensure guest needs are met.
- Provide reception and general administrative support, including assisting guests and responding to enquiries.

What We’re Looking For

- Excellent organisational skills with strong attention to detail and accuracy.
- Experience in administration, bookings, finance administration, invoicing or a similar role.
- Confidence working with computer systems, databases and Microsoft Office applications.
- Strong written and verbal communication skills with a customer-focused approach.
- Ability to manage multiple tasks, prioritise effectively and meet deadlines.
- A proactive team member who enjoys supporting others and contributing to a positive workplace culture.
- Previous experience in hospitality, tourism, events, customer service or group coordination will be highly regarded.

Essential Requirements

- Victorian Employee Working With Children Check (or willingness to obtain).
- Full working rights in Australia.

Why You’ll Love Working Here

- Purposeful Work: Help create life-changing experiences for thousands of young people and community groups each year.
- Amazing Location: Work in one of Victoria’s most iconic adventure destinations.
- Supportive Team: Join a positive, collaborative workplace where people genuinely enjoy working together.
- Professional Growth: Develop your administration, bookings and financial coordination skills within a growing organisation.
- Meaningful Impact: The work you do behind the scenes helps ensure every guest experience runs seamlessly.

Ready to Apply?

Click Apply and upload your resume, email your resume to [email protected] or call us for a chat on (03) 5952 2417.

Come and help us create seamless, unforgettable experiences for every guest.

Christian Youth Camps (CYC)

CYC is committed to promoting and protecting the best interests of children and has zero tolerance for child abuse.

📌 Booking Administrator (Cowes)
🏢 Christian Youth Camps
📍 Cowes