About the role

Reporting to the Chief Executive Officer, you will be responsible for developing and executing a rolling three-year growth strategy across retail and online channels. The role combines business development, key account management, category growth, retail marketing, e-commerce and commercial partnerships, with a robust focus on skin health, dermatology, dermocosmetics, sun care and wellness. Approximately 70% of the role will be office-based commercial leadership, with the remaining 30% customer-facing, including pharmacy visits, account management, new business development, customer presentations and industry engagement.

Key responsibilities

- Develop and execute a rolling three-year strategic growth plan across retail and online channels.

- Drive revenue, profitability, market penetration and sustainable commercial growth.

- Build and maintain strong relationships with pharmacy customers, pharmacy groups, buying groups and strategic partners.

- Develop account growth plans and identify opportunities to increase distribution, category performance and customer engagement.

- Identify and secure new pharmacy customers and strategic business opportunities.

- Lead the commercial development of skincare, dermatology, dermocosmetics, sun care and wellness categories.





- Develop and implement retail and digital marketing initiatives, including campaigns, launches and seasonal activations.

- Drive e-commerce growth through customer acquisition, conversion, retention and online merchandising.

- Analyse sales, customer and market data to identify opportunities and support commercial decision-making.

- Represent the business at pharmacy conferences, buying group meetings, trade events and industry forums.

About you

- Proven experience in business development, key account management, category management, retail management or commercial leadership.

- Experience within pharmacy, healthcare, consumer health, skincare, beauty, dermocosmetics, FMCG or a related industry.

- A strong understanding of retail and e-commerce business models.

- Demonstrated experience developing and implementing strategic growth plans.

- Strong commercial and financial acumen.

- Excellent negotiation, presentation and stakeholder management skills.

- The ability to analyse sales and customer data and translate insights into commercial action.

- A proactive, entrepreneurial approach to identifying and pursuing opportunities.

- Proficiency in Microsoft Office and CRM systems.

- A current driver's licence and willingness to travel.

📌 Business Manager-Online & Retail (Melbourne)
🏢 Pharma People
📍 Melbourne