Are you a friendly, tech-savvy problem solver who enjoys helping people? We're looking for an ICT Service Desk Officer to join a well-regarded school environment, providing hands-on support to students (K-12) and staff.

This is a fantastic chance to step into a fast-paced, supportive ICT team with the potential to transition into a permanent role.

About the Role
As the frontline of the ICT team, you'll be the go-to person for technical support—resolving issues, guiding users, and ensuring smooth day-to-day technology operations across the school.

Key Responsibilities
Service Desk Support

- Provide friendly, patient, and professional first point of contact for ICT support
- Troubleshoot and resolve Level 1 & 2 issues across hardware, software, networks, and internet
- Log, track, and manage support tickets through to resolution
- Escalate complex issues when required
- Keep users informed with clear and timely communication
- Support third-party applications and systems

General ICT Support

- Assist with system administration (servers, cloud platforms, Active Directory)
- Deploy, configure, and maintain devices (PCs, laptops, mobile devices, peripherals)
- Manage asset registers and equipment lifecycle




- Support IP telephony systems
- Assist with IT projects, upgrades, and new system rollouts

Collaboration & Communication

- Build solid relationships with staff, students, and the wider school community
- Work collaboratively within the ICT team to solve problems and improve services

Professional & Compliance Responsibilities

- Maintain up-to-date technical knowledge
- Follow child safety, privacy, and WHS policies
- Act with professionalism, discretion, and integrity at all times

About You

- Experience in an ICT support or service desk role (Level 1/2)
- School/education experience a huge plus together with Working with Children Check
- Strong troubleshooting skills across hardware, software, and networks
- Excellent communication skills with a friendly, patient approach
- Ability to prioritise, multitask, and work in a fast-paced environment
- Experience with Active Directory, Office 365, and device deployment (desirable)

Why Apply?

- Immediate start
- Supportive and collaborative team environment
- Opportunity to gain experience in a leading school setting
- Potential for a longer term role

📌 ICT Service Desk Officer (Contract - Immediate Start) (Sydney)
🏢 Active Recruitment
📍 Sydney