Job Description

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Looking for more than just another call centre job? Build a rewarding career while making a difference every day.

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Are you great with people, confident on the phone and looking for a role where you’re doing more than just answering calls?

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Join Trilogy Care, a fast-growing Support at Home provider helping older Australians remain independent in their own homes.

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We’re looking for experienced Customer Service Officers to join our Care team. You’ll be part of a high-performing contact centre environment, supporting clients, families and service providers while developing valuable skills in aged care, coordination and relationship management.

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You don’t need to come from aged care. If you have strong customer service experience, empathy, resilience and a genuine desire to help people, we’ll support you to learn the rest.

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What You’ll Do

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- Handle high-volume inbound and outbound calls and email enquiries
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- Be a first point of contact for clients, families and service providers
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- Listen to customers, understand their needs and provide practical solutions
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- Manage enquiries through to resolution and follow up where required
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- Navigate sensitive or challenging conversations with empathy and professionalism
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- Work with internal teams and external providers to resolve enquiries
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- Maintain accurate customer records and documentation
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- Use CRM and Microsoft systems to manage customer information and interactions
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- Deliver exceptional customer service while meeting team KPIs and service levels
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What You’ll Bring

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- Previous customer service or contact centre experience
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- Confidence handling high-volume phone conversations
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- Excellent verbal and written communication
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- Strong active listening and problem-solving skills
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- The ability to remain calm and professional in challenging situations
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- Empathy and patience when supporting older Australians and their families
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- Strong attention to detail and follow-up skills
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- Confidence using technology and learning new systems
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- Aged care, health, disability or care experience is a bonus, but not required
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Why Trilogy Care?

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- $75,000 + up to $5,000 KPI-based bonus
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- Transfer your customer service experience into a meaningful career
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- Learn about aged care while developing your professional skills
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- Work with AI, automation and innovative technology
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- Genuine career progression and development opportunities
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- Supportive, collaborative and energetic team workplace
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- Modern King Street office close to public transport
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- Regular team events and celebrations
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- EAP support for you and your immediate family
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If you’re ready to take your customer service experience into a role where every conversation can make a difference, we’d love to hear from you.

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Please Note

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You’ll need full Australian work rights to join our team. As part of our standard recruitment process, we’ll conduct a working rights check, police check and request professional references during onboarding.

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📌 Customer Service Officer (Brisbane)
🏢 Trilogy Care Pty
📍 Brisbane