Job Description

About CIM

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CIM is a world-leading AI company transforming how buildings operate.

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The global built environment represents a multi-trillion-dollar market, yet most buildings are still run using delayed reports, disconnected systems, and manual operational workflows.

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CIM replaces that model.

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Our AI platform continuously analyses building data and transforms it into daily operational action — not monthly reports.

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Issues surface as they happen, and every fault is tracked from detection through to resolution with full visibility across buildings, systems, and teams.

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By connecting building systems into a single operational intelligence layer, CIM enables building operators to move from reactive maintenance to continuous optimisation.

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The impact is significant.

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Improving how buildings operate is one of the most powerful levers available to reduce emissions globally while improving the environments where people work and live.

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We are proud to be at the forefront of that change.

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But being a technology leader means constantly raising the bar.

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Leadership is hard to earn — and even harder to maintain.

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We move quickly and stay relentlessly focused on increasing the value our customers obtain from our platform. That creates a tension we embrace:

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We must be the most trusted, the most valuable, and the most innovative — all at the same time.

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Will you join us?

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We’re looking for a Customer Success Engineer (2–5 years, HVAC / BMS background) who wants to use their technical expertise to create real-world sustainability impact.

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We’re looking for a Customer Success Engineer (2–5 years, HVAC / BMS background) who wants to apply their technical expertise to real-world operational and sustainability challenges.

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This isn’t a traditional customer-facing role.

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It’s a hands-on engineering role where you’ll work directly with building data, complex systems, and facilities teams to improve how buildings perform — in real time.

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What You’ll Do:

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Technical Performance & Optimisation

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- Use CIM’s PEAK platform to monitor building systems, equipment health, energy use, and comfort conditions.
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- Diagnose operational issues across HVAC, BMS, and building services using live and historical data — enabling faster intervention and fewer recurring issues.
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- Identify inefficiencies, faults, and performance gaps and translate them into clear, actionable recommendations.
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- Support and configure fault detection and diagnostics workflows to ensure issues are prioritised correctly and resolved consistently.
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- Contribute to HVAC optimisation strategies that improve efficiency, comfort, and asset performance.
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Customer Delivery & Partnership

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- Work closely with Customer Success Managers to deliver outcomes across customer portfolios.
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- Collaborate directly with client engineering, facilities, and operations teams to embed CIM into day-to-day workflows.
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- Translate complex technical insights into practical actions that site teams can execute.
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- Build credibility and strong working relationships with technical stakeholders across multiple sites.
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- Conduct site visits as required to enable adoption, optimisation, and resolution.
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Onboarding & Integration Support

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- Support onboarding and commissioning activities in partnership with CIM’s integrations team.
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- Assist with data validation and configuration to ensure fast time-to-value for new customers.
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Product & Platform Influence

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- Bring real-world customer insights and operational edge cases back into the business.
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- Help close the loop between detected issues, resolved outcomes, and how the platform evolves.
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- Partner with Product and Engineering teams to ensure improvements are grounded in real building performance challenges.
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Who This Role Is For

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You’ll thrive in this role if you:

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- Enjoy getting under the hood of how building systems actually work.
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- Like solving complex problems using data and engineering judgement.
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- Are comfortable working directly with customers — without wanting a sales role.
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- Care about sustainability, efficiency, and making buildings perform better.
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- Want exposure to large, complex commercial portfolios and modern analytics technology.
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- Are excited by the idea of helping shape how a growing product and function evolve.
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What You’ll Bring

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- Degree in Mechanical, Electrical, Mechatronic, BMS Engineering, or a related field.
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- 3–5 years’ experience in HVAC, BMS, building services, commissioning, energy, or building performance roles.
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- Solid understanding of building systems and how they operate in real environments.
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- Experience working in customer-facing or stakeholder-facing contexts.
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- Strong analytical and problem-solving skills.
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- Clear written and verbal communication — able to explain technical concepts simply.
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- Ability to work autonomously while collaborating closely with others.
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- Full driver’s licence and willingness to travel to client sites.
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Nice to Have (Not Required)

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- Experience with energy analysis or building performance reporting.
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- Familiarity with NABERS, Green Star, ISO 50001, or similar frameworks.
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- Exposure to analytics platforms, fault detection tools, or SaaS products.
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Who you’ll work with:

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- Reporting to and working closely with a Customer Success Manager
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- Partnering with Product, Engineering, Integrations, Sales, and Marketing teams
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Our values:

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Working at CIM means operating inside a fast-moving AI company where the technology and the industry are both evolving quickly.

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Our best people are comfortable being uncomfortable. They enjoy learning, adapting, and solving current problems alongside our customers.

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Each day we bring our values to life:

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- Building Joy
n - Our work provides customers with superpowers enabling them to be brilliant at what they do.
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- Create with Meaning
n - doing work that matters is in our DNA. We never underestimate the climate challenge we face and the impact we can have
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- It’s Urgent
n - We take initiative, fix problems and act with real urgency. Why - because the planet can’t wait
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- Curiosity Ignites
n - Trust your instinct, follow a different path. We believe there’s always a better way
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- Expert Learners
n - With a mix of brilliant mind, extraordinary thinking and unique skills, we mentor, share ideas and collaborate. Our learning has no end.
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- Be a Legend
n - Empathy over ego. We are in this together and we look out for each other.
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What else can we tell you:

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- Competitive salary and benefits
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- Flexible hybrid working
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- Strong onboarding and ongoing development support
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- Opportunities to grow technically and expand your impact
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- A mission-driven company where your work genuinely matters
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- The chance to help shape a fast-growing product and company
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We’re aware of research that indicates people identifying as women or from under-represented groups are far less likely to apply for roles if they don’t meet 100% of the requirements. At CIM, we’re interested in hiring passionate and curious people that are motivated to make a difference, so please still apply even if you don’t think you have the required experience in absolutely everything that we mention.

📌 Customer Success Engineer (Sydney)
🏢 Cim
📍 Sydney