SENIOR SYSTEMS ANALYST

REF ID: LH-08166
Client: Services Australia
Agencies: Department of Social Services (DSS) and NDIS Quality and Safeguards Commission (NQSC)
Experience Level: APS6 Equivalent
Location: Canberra, ACT
Working Arrangements: Hybrid, subject to business requirements and on-site availability
Estimated Start Date: Early January 2027
Initial Contract: 12 months
Extension Options: 2x12 months
Security Clearance: Australian Government Security Clearance mandatory

Role Overview

Services Australia is seeking an experienced Senior Systems Analyst to provide specialist business and systems analysis across a portfolio of enterprise applications supporting DSS and the NDIS Quality and Safeguards Commission.

The role will focus on translating business requirements into functional and technical specifications, assessing system impacts, supporting application enhancements and contributing to legislative changes, cyber security uplift and operational improvements.

The successful candidate will work across complex enterprise applications, including identity and access management, data exchange, Microsoft Dynamics CRM and other bespoke business systems, supporting the full application development lifecycle.

Key Responsibilities

The successful candidate will:

- Engage with business stakeholders, application owners and technical teams to gather and analyse requirements.
- Translate business needs into functional specifications, technical requirements, user stories and acceptance criteria.
- Conduct system impact assessments, feasibility analysis, risk assessments and effort estimations.
- Develop process flows, solution design documentation and supporting technical artefacts.
- Analyse system dependencies, integrations and implementation considerations.
- Support application enhancements, legislative changes, cyber security uplift and system upgrades.
- Collaborate with developers,



testers and infrastructure teams throughout the software development lifecycle.
- Support test planning, defect management and User Acceptance Testing (UAT).
- Assist with implementation, production releases, incident resolution and ongoing application support.
- Maintain technical documentation and contribute to knowledge transfer and continuous improvement.

Essential Experience and Capabilities

Candidates must demonstrate:

- Minimum 5 years' experience delivering business and systems analysis within complex enterprise ICT environments.
- Strong experience gathering and documenting business, functional and technical requirements.
- Minimum 3 years' experience supporting:

- Enterprise application integrations.
- Identity and Access Management (IAM) solutions.
- Authentication technologies.
- Microsoft .NET application environments.

- Experience developing functional specifications, user stories, acceptance criteria and solution design artefacts.
- Demonstrated ability to conduct impact assessments, feasibility analysis and effort estimation.
- Experience working across the full software development lifecycle within Agile delivery environments.
- Strong stakeholder engagement, workshop facilitation and communication skills.
- Ability to translate complex business requirements into practical technical solutions.

Relevant Technical Knowledge

Experience or knowledge across the following technologies and environments is relevant:

- Microsoft .NET application environments.
- Microsoft SQL Server.
- Enterprise application integration.
- Identity and Access Management (IAM).




- Authentication and identity services, including ADFS.
- Microsoft Dynamics CRM.
- Agile software delivery.
- Enterprise application testing and UAT.

Desirable Experience and Qualifications

The following would be highly regarded:

- Experience working within Australian Government or large enterprise ICT environments.
- Experience leading discovery and analysis activities.
- Experience documenting current-state processes, identifying improvement opportunities and developing future-state solutions.
- Bachelor's degree in Information Technology, Computer Science, Software Engineering or a related discipline.

Security Requirements

Candidates must hold a current Australian Government NV1 security clearance before commencing the engagement.

Location and Working Arrangements

The role is based in Canberra, ACT, with hybrid working arrangements potentially available subject to business requirements.

Candidates must reside within reasonable travelling distance of Canberra to attend the workplace when required, including for urgent operational needs.

The successful candidate may also be required to participate in an on-call roster and undertake occasional after-hours or weekend work to support releases, testing, incidents or production requirements.

Candidate Profile

This chance would suit an experienced Senior Systems Analyst, Technical Business Analyst, Business Systems Analyst or Enterprise Applications Analyst with a strong background in complex enterprise ICT environments.

The strongest candidates will combine business and technical analysis expertise with practical experience across application integrations, IAM, authentication technologies, Microsoft .NET and the software development lifecycle, along with the ability to engage effectively with stakeholders and translate business requirements into detailed technical solutions.

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