Leading building services company seeks experienced Helpdesk and Schedulers to join their team

Your new company
Due to continued growth, an opportunity has become available for a highly organised Service Coordinator to join a leading building services organisation based in Port Melbourne.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys coordinating multiple moving parts, and takes pride in delivering exceptional customer service. Working within a supportive and high-performing team, you will play a key role in ensuring technicians, clients, and internal stakeholders remain connected and informed throughout the service delivery process.
The position will commence on a temporary basis with a strong view to permanent employment for the right person, offering long-term career opportunities within a well-established organisation that delivers technical services across commercial, industrial, healthcare, and critical infrastructure environments.
Your new role
Key Responsibilities

- Coordinating daily schedules for field technicians and subcontractors, ensuring resources are allocated efficiently and service delivery targets are achieved.
- Managing reactive and planned maintenance service requests from initial job allocation through to completion.
- Liaising with clients regarding job updates, technician attendance, service outcomes, and ongoing maintenance requirements.
- Creating and processing work orders through internal service management systems.
- Raising purchase orders and coordinating materials, equipment, and subcontractor requirements where necessary.
- Monitoring technician productivity, workload distribution, and schedule optimisation to maximise operational efficiency.
- Maintaining accurate service records, compliance documentation, and customer information.




- Assisting with invoicing, reporting, and general service administration activities.
- Building and maintaining strong relationships with clients, technicians, subcontractors, and suppliers.

What you'll need to succeed

- Previous experience in a Service Coordinator, Scheduler, Helpdesk Coordinator, Facilities Coordinator, or similar position.
- Excellent communication and stakeholder management skills with the ability to build rapport at all levels.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced workplace.
- High attention to detail and strong problem-solving abilities.
- Confidence using Microsoft Office and service management systems.
- A proactive, can-do attitude with a strong customer service focus.
- Experience within facilities management, HVAC, building services, trades, maintenance, security, or technical services environments will be highly regarded.

What you'll get in return

- Immediate start available.
- Temp-to-permanent opportunity with genuine long-term career prospects.
- Competitive hourly rate.
- Prospect to join a leading building services organisation with an outstanding industry reputation.
- Supportive team culture backed by experienced leadership.
- Modern Port Melbourne office location.
- Varied and quick-paced role where no two days are the same.
- Exposure to major commercial, industrial, healthcare, and critical infrastructure projects across Australia.

What you need to do now
Please call Jessica Thatcher at Hays on (phone hidden) and email applications to :[email protected]
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3023231

📌 Facilities Helpesk (CBD)
🏢 Hays
📍 CBD