Job Description

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Advance Your Administration, Customer Service, or Office Management Career with Our #1 Australian Company

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As a growing company, we are always eager to hear from experienced applicants to see how your future career plans may align with our future recruitment plans.

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Are you looking to build your career with a role in:

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- Customer Service
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- Scheduling
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- Pest Management Administration
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- Commercial Pest Management
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- Team Leadership and Office Management
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Suburban Pest Management was recently awarded the #1 Pest Management Company in Australia, and is among the Top 6% fastest growing companies in the country.

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Over the last 25 years we have continued to grow our team and culture of enthusiastic, self-motivated team players.

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Learn our World Class Practices

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You might not like finding bugs at home, but be surprised finding out what our company and industry have to offer.

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- Suburban Pest Management is a family-owned pest management business, with a head office in Caboolture
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- Despite being founded in 1994, we’re a young team – the average age of our employees (including the second-generation owners) is just 35 years old
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- The 10 people in our customer service and admin team supports our technicians and inspectors to deliver more than 300 weekly jobs around South East Queensland
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- We are always raising the bar for culture in our team, and changing the reputation and expectation of pest managers around the country
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- Our Vision is “To Be the Go To Pest Management Company in Australia” – beyond being the best in the field, we’re also investing in training, marketing, video production, AI, business strategy, and more every day.
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Please check out our website https://www.suburbanpest.com.au/ or our TikTok @suburbanpestmanagement or YouTube channels @suburbanpestmanagement to get a feel for why a Pest Management career may not be what you expect.

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Will you fit in at SPM?

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Regardless of your specific Pest Industry experience, if you’re willing to bring the right skills and attitude then we’re willing to invest in you.

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Ideally you will:

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- Like being part of a team
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- Want to learn and apply new skills
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- Take responsibility for helping our customers and your colleagues
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- Be quick-paced, with attention to detail
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- Have a can-do attitude
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- Be professionally presented
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- Enjoy talking with people and communicating, in writing, in person, and on the phone
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- You must have a driver’s license and your own transport to get to work each day
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- It would be an advantage to have work-ready computer skills, including typing speed of 60 wpm (avg)
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Our recruitment process and salaries will reflect your experience:

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- Previous administration or customer service work
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- Previous call centre work
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- Previous team leader, supervisor, or office management experience
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- Industry-relevant experience (though this is never a pre-requisite)
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- Experience using Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft Dynamics,



or Xero Accounting
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What You Can Expect

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Every day is different, which is why we like it here. Our customer service office team are responsible for a variety of tasks, with cross-training to support and the opportunity for team members to focus on the tasks they can deliver best. We want to teach you a wide variety of tasks and responsibilities including:

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- Inbound and outbound telephone calls
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- Enquiries via social media and chatbot
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- Management team support
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- HR process support including assisting with onboarding and induction
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- Asset Register maintenance for our fleet of vehicles
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- Virtual file management
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- Various finance tasks including cash handling, invoicing, accounts receivable
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We also want to give you opportunities to learn in the following areas of our business, over time and depending on where your personal interests may lie:

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- Customer Service
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- Scheduling
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- Marketing
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- Video Production
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- Finance
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- Business Operations
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- Business Development
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- Operations Management
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- Team Leadership
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- and any of the career-oriented skills of our field technicians and inspectors
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How to Learn More and Apply

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Click Apply Now, and submit your CV and a Cover Letter explaining why you feel working with SPM is the right opportunity for you. Once received, you will be sent an email with some additional questions to help fast-track your application – so please check your inbox and spam folder for ‘SPM’ or ‘Employment Hero’.

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We’re #1 for a reason, and we hope to welcome you to our growing team soon.

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Suburban Pest Management

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📌 Administration and Customer Service (Multiple Roles) (Brisbane)
🏢 Sub Pest Management Pty
📍 Brisbane