Job Description

Must Have Skills:

n

n
- Understanding of the Contact
n Center domain

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- 5+ years of total experience

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- 2+ years of hands-on Cyara
n experience

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- Solid experience with:

n n
- Cyara Velocity

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- Cyara Pulse

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- Cyara Cruncher

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- Cyara Automated Regression
n Testing

n
nn

o Voice and Digital Channel
n Automation

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Nice to Have Skills:

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Detailed Job Description

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- Experienced Cyara
n Automation Tester to support the testing and validation of
n enterprise Contact Center as a Service (CCaaS) platforms.
n The ideal candidate will have expertise in using Cyara Velocity,
n Pulse, and Cruncher to automate customer journey testing across
n voice, IVR, digital, and omnichannel customer service
n environments.

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- The
n role will work closely with Solution Architects, Business Analysts,
n Developers, and Business Stakeholders to ensure high-quality customer
n experiences across contact center technologies and
n integrations.

n

n

📌 Test Lead with Contact Center and Cyara (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne