Senior SPF Customer Service Leader -- Scams Prevention (Melbourne)

Senior SPF Customer Service Leader -- Scams Prevention (Melbourne)

14 Oct
|
AFCA
|
Melbourne

14 Oct

AFCA

Melbourne

Job Description

AFCA is seeking a Senior Manager, SPF Customer Service to design and lead a dedicated SPF contact centre capability ahead of the March 2027 go-live. You will report to the Head of Customer Service and build operating models, processes and team capability to deliver accessible, responsive service for consumers and member firms.

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You will shape the SPF service approach, lead SPF teams, and partner with senior stakeholders to ensure a high-quality customer experience in a rapidly evolving

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📌 Senior SPF Customer Service Leader -- Scams Prevention (Melbourne)
🏢 AFCA
📍 Melbourne

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