Job Description

Appointment Setter - Proactive Customer Service Team n

Appointment Setter - Proactive Customer Service Team

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Brisbane | Office Based | Full-Time 38 hours per week

The Role n

Are you someone who loves connecting with people, thrives on organisation, and takes pride in delivering a great customer experience?

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We're on the lookout for a people-loving, detail-driven Appointment Setter for our Proactive Customer Care Team based in Brisbane.

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This role is all about being the trusted point of contact for our customers - helping them feel informed, supported, and looked after throughout their solar journey. You'll play a key role in managing customer communication, coordinating appointments, and ensuring every interaction is smooth, professional, and positive.

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If you're the kind of person who enjoys a busy day, loves a well-organised calendar, and can bring calm energy to a fast-paced setting, we'd love to hear from you.

What You'll Be Doing n

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- Connecting with customers - managing inbound calls through our 1300 number and providing friendly, helpful support
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- Managing appointments - booking, confirming, and coordinating key customer milestones including Post Site, MS, Post-Install, and more
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- Keeping things running smoothly - maintaining accurate calendars, schedules, and customer records
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- Creating great first impressions - conducting Welcome Calls to ensure new customers feel confident and supported from day one
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- Supporting an exceptional customer journey - helping deliver a seamless experience from initial contact through to installation completion
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What We're Looking For n

You’ll bring:

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- Previous customer service, administration, scheduling, or call-handling experience
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- Confidence and professionalism when speaking with customers over the phone
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- Strong organisation skills and the ability to manage multiple priorities
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- Excellent communication skills and attention to detail
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- A positive attitude and a natural ability to build rapport
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- A love for structure, processes, and getting things done
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Experience in contact centres, appointment setting, bookings, administration, or service coordination will be highly regarded - but we're most interested in your ability to communicate well and deliver a great customer experience.

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📌 Appointment Setter - Proactive Customer Service Team (Brisbane)
🏢 RESINC Property
📍 Brisbane