MAYDAY Recruitment is excited to partner with a well-established and purpose-driven organisation to recruit a Branch Member Consultant for their Adelaide-based branch.
n
This is a fantastic opportunity for a customer-focused sales professional who enjoys building genuine relationships, working towards KPIs and helping people make informed decisions about their insurance and healthcare needs.
n
You'll join a small, supportive team where you'll have the opportunity to build long-term relationships with customers and make a genuine difference to their experience, in Modbury.
n
Opportunity
n Permanent part-time position, working 32.5 hours per week, Monday to Friday, 10am - 5pm, in Modbury branch (North East Adelaide)
n
You'll receive comprehensive training to set you up for success:
n
n
-
1 week of full-time induction training , with travel and accommodation arranged
n
-
n Followed by 3 weeks of full time training in the branch
n
-
n Some flexibility can be considered during the branch training period for the right candidate
n
-
n Once fully trained, you'll work a rotating Saturday roster, approximately 1-2 Saturdays per month, 10:00am - 2:00pm , with additional pay for these shifts
n
n
This is a role where the organisation is looking for someone who is genuinely interested in building a long-term career.
n
What You'll Be Doing
n
n
-
n Provide exceptional face-to-face and telephone service to customers
n
-
n Have needs-based conversations to understand customers' circumstances and recommend appropriate insurance products
n
-
n Work towards individual and team KPIs while maintaining a strong focus on customer outcomes
n
-
n Resolve customer enquiries and problems, going above and beyond to deliver a positive experience
n
-
n Build strong, trusted relationships with customers and the local community
n
-
n Maintain accurate customer information in line with organisational policies and procedures
n
-
n Learn and confidently navigate internal systems and processes
n
-
n Contribute to a positive and cooperative team environment
n
n
What We're Looking For
n
We're looking for someone who combines strong customer service skills with a genuine sales mindset .
n
You'll ideally bring:
n
n
-
n Previous experience in sales and customer service , ideally working towards KPIs or targets
n
-
n Confidence building rapport and holding meaningful conversations with customers
n
-
n An empathetic and customer-focused approach
n
-
n Strong communication skills and the ability to understand and respond to individual needs
n
-
n Confidence learning and navigating new systems
n
-
n A collaborative, adaptable and positive approach
n
-
n A genuine interest in building a long-term career
n
n
Experience in private health insurance or financial services would be highly regarded, however candidates from retail sales or other customer-focused environments are also encouraged to apply.
n
What's In It For You?
n
n
-
$66K + super for a full-time equivalent role , pro rata
n
-
n Additional hours paid accordingly
n
-
n Additional pay for Saturday shifts
n
-
n Subsidised private health insurance
n
-
n Additional flexible leave days
n
-
n Ongoing coaching, development and support
n
-
n A close-knit, supportive team environment
n
-
n The opportunity to build a long-term career with a highly regarded organisation
n