Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster
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- Permanent part time opportunity - 33.75 hours per week
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- 9.30am - 4.00pm
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- Monday to Friday
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- Relief role - this opportunity will see the successful applicant support the East Maitland Branch with occasional support to the Raymond Terrace, Cessnock & Singleton Branches (reasonable travel required)
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Do workthat matters n
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.
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What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.
See yourself in our team n
As the Customer Banking Specialist in our East Maitland Branch, you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:
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- Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
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- Build personal connection with customers through meaningful conversations to enhance theirexperience
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- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
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- Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience
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We’reinterested in people who have: nn
- A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
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- Excellentcommunication skills & display all the right behaviours tomaintainan approachable & skilled demeanour
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- Theability to manage customer expectationswith a professional presence
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- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
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With us,you’llhelp customers make informed financial decisions to achieve their goals. n
‘Aboriginal &/or Torres Strait Islander people encouraged to apply'