Job Description

Guest Services Agent (Casual and Part Time) n

Amora Herencia Riverwalk Melbourne is a four-and-a-half-star hotel located on the picturesque banks of the Yarra River in Richmond. Part of the Amora Hotels & Resorts Group, with properties across Australia and Thailand, the hotel features 157 beautifully appointed guest rooms and suites, including 45 stylish new rooms added as part of a recent expansion. Our restaurant operates Breakfast, Lunch and Dinner seven days a week, complemented by two bars and 15 versatile conference and banquet spaces, making Amora Herencia Riverwalk Melbourne a dynamic and rewarding hospitality environment.

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About the Role

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We are currently seeking Casual and Part Time Guest Service Agentsto join our Front Office Team.

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Your warm and welcoming smile, positive can-do attitude and a willingness toensure that our guests have the most memorable stay are allattributes that come naturally to you.

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Your main responsibilities will include:

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- Check-inand Check-outour guests, making the process feel swift and seamless
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- Taking, managing, and receiving payments for guest bookings
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- Assisting with general guest enquiries
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- Guest services including concierge and porter
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- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
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- Maintaining accurate accounts




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- Ensure allofour guests have a memorable experience at our great hotel
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What we’re looking for

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- Exceptionalguests service skills
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- Ability to work well under pressure
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- Willingness to use initiative and ability to solve problems
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- A hands-on approach and to be adaptable to workplace situations
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- Team orientated
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- Great organizational skills
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- A friendly and outgoing personality
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- Excellent presentation and grooming
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- Ability to work a seven-day rotating roster with various shifts including occasional Night shift
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- Ideally, with previous Hotel Front Office experience
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- Previous experience with Opera PMS will be highly regarded.
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- Be part of a growing, privately-owned hotel group
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- Exciting opportunity to shape the next chapter of a newly refurbished 4.5-star property
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- Work alongside a supportive leadership team that values innovation and collaboration
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- Complimentary meals, staff discounts, and access to hotel facilities
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- Career growth opportunities across Amora Hotels & Resorts
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Amora Herencia Riverwalk Melbourne is an equal chance employer and promotes a respectful, inclusive workplace for all. Only shortlisted candidates will be contacted.

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📌 Guest Services Agent (Casual and Part Time) (Melbourne)
🏢 Amora Hotel
📍 Melbourne