Put your technical skills to work in a busy government ICT team! Help staff stay connected through reliable desktop support across Windows and Microsoft 365 environments.
Key Responsibilities n
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- Provide Level 1/2 deskside and desktop support across Windows and Microsoft 365
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- Resolve incidents and service requests via an ITSM tool (ServiceNow) with clear notes and outcomes
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- Support laptop/desktop/mobile setup, builds, swaps, and peripheral support (printers, meeting rooms, AV)
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- Assist with endpoint deployment and device compliance across enterprise platforms (Intune/SCCM)
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- Escalate issues with robust triage, prioritisation, and customer updates
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Highly desirable criteria n
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- Recent experience in a Government or large enterprise ICT environment
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- Strong troubleshooting across Windows 10/11, Microsoft 365, and common end-user apps
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- Experience with ServiceNow (or similar ITSM tool) within ITIL/SLA-driven support
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Desirable criteria n
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- Exposure to Intune and/or SCCM / Microsoft Endpoint Configuration Manager
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- Working knowledge of networking basics (TCP/IP, DNS, DHCP, LAN/WAN)
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Skills and experience n
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- Confident communicator with a customer-first approach
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- Analytical mindset and calm under pressure
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- On-site availability for Maroochydore (occasional local travel may apply)
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📌 Desktop Support Officer (Brisbane)
🏢 Exclaim IT
📍 Brisbane
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