23d ago , from IDP International Education Specialists
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- Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.
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- Build and maintain a good working relationship with internal and external stakeholders
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- Provide advice relating to official IELTS preparation tools and IDP services
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- Support clients with a diverse range of backgrounds and abilities
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- Contribute to a supportive, cutting-edge and customer-focused team culture
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Operations Management nn
- Management of test day activities including customer registration and supervision of the test
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- Preparation of test day documents
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- Updating digital databases and records
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- Oversee and update the schedule of Speaking tests
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- Ensuring the proper management of secure and confidential materials
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- Problem-solving and troubleshooting technical systems including hardware and software platforms
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- Contribute to a culture of continuous improvement and best practice
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Quality and Compliance nn
- Ensure all pre-test, test day and post-test activities meet IELTS standards
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- Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
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- Responding to any incidents or potential security risks
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- Completion of required training policy acknowledgments
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- Carry out work in a professional manner in accordance with organisational values
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Contribute to a culture of quality, integrity and excellence