Job Description

VAPS Market Business Navigation & Operations Manager - IKEA Queensland n

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

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We are guided by our cultures & values, creating a great place to work.
n We stand for equality, diversity and inclusion.
n We care about people & planet and promote health & wellbeing.
n We nurture your development and provide career opportunities to unlock your potential.

What you need to know n

Working at IKEA has its perks and rewards:

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- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
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- 24/7 access to our Employee Assistance Program for health and wellbeing support
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- 15% Co-worker discount
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- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
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- Co-worker uniform provided
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- Free Co-worker parking
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- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
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- Bonus programme (where eligible)
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- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
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Additional Information nn
- This role is Permanent, Full-time, 76 hours per fortnight.
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- This role works across IKEA Logan and North Lakes in Queensland, with time split equally between both stores. Operating in a VAPS environment with shared market leadership, the role connects business results to daily operations across both units.
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- As our store operates 7 days a week, you are expected to work a rotating roster with a mix of day and evening shifts, including every other weekend, working both Saturday and Sunday.
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- As part of the recruitment process this role requires a pre-employment check for final candidates.
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- Applications close Tuesday 10 November 2026.
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About this work area n





As Business Navigation & Operations Manager for the Queensland market, your responsibilities will include, but are not limited to:

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- Operate as a market leader in a VAPS environment, supporting shared market leadership across the Logan and North Lakes stores and taking responsibility for the performance and development of both stores.
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- Lead the market business and financial planning process in close partnership with the Market Manager and Market Management team, securing alignment between financial priorities, commercial direction and in-store reality.
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- Drive budgeting, forecasting, follow-up and scenario planning, maintaining a full end-to-end understanding the Profit & Loss of both stores and the operational drivers behind business performance.
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- Actively contribute as a key member of the Market Management team, supporting strategic direction and long-term growth.
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- Identify commercial opportunities in collaboration with the Commercial Team and relevant functions, promoting strong business case, ROI and cost-conscious thinking.
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- Optimise market performance through close-the-gap analysis, benchmark KPIs and implementation of best practice, connecting business results to daily operations and what is happening on the shop floor.
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- Provide relevant, user-friendly business information, building financial and performance competence across the organisation to support strong decision-making, and enable managers to turn insight into practical, sustainable action.
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- Act as a trusted financial business partner and business navigator, influencing managers and specialists across Sales, CFF, Customer Relations, Com&In;, IKEA Food, P&C;, Recovery, Staff Planning, IT, and Risk & Compliance.
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- Secure succession through talent identification and develop and empower leaders and teams through sharing your business expertise.
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- Provide leadership and governance across Business Risk & Compliance, Product Quality & Recovery, and IT Support, ensuring robust compliance, quality standards, operational continuity, and effective IT support at store level.
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As Business Navigation & Operations Manager you are: nn
- A senior business leader with extensive experience in Business Navigation and Operations, ideally within a complex, high-volume retail environment and ideally holding a degree in Business/Finance/Economics or a related field.
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- Highly skilled in financial steering, P&L; management, budgeting and forecasting, with the ability to translate strategy into action.
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- Passionate about growing the business through strategic and operational development.
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- An experienced leader who can drive the business plan agenda and steer the business towards sustainable growth and profitability.
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- Someone who thrives in a fast-paced environment, remains curious and adaptable, thinks outside the box and is energised by navigating complexity and change.
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- Commercially minded, analytical and people oriented, with a strong whole-store perspective and the ability to connect business results to customer experience and operational performance.
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- Driven and naturally curious, able to identify and analyse opportunities in a cost-conscious way.
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- Strong at building trusted relationships with stakeholders and influencing decisions that positively impact the business plan, commercial direction and customer experience.
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- Values-led, people-focused and motivated by creating better everyday life at home, while leading through others.
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Note: International relocation support is available for the right candidate. This is a unique opportunity to take on a broad market role across two stores, helping shape the future growth and omnichannel development of the Queensland market.

We need people like you! n

At IKEA, work is so much more than a job. Come join us!

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📌 VAPS Market Business Navigation & Operations Manager - IKEA Queensland (Brisbane)
🏢 Ikea
📍 Brisbane