Job Description

Love travel? Your career could start here.

n

We are searching for an organised, enthusiastic and customer-focused person to join our team as a Reception & Sales Support Team Member .

n

You will be the first person many of our customers meet, helping create a welcoming experience while keeping communication, customer information and consultant support moving smoothly behind the scenes.

n

More than a traditional reception role, this position provides a genuine introduction to the travel industry and the prospect to develop toward becoming a Travel Consultant.

n

Love travel? Your career could start here.

n

We are searching for an organised, enthusiastic and customer-focused person to join our team as a Reception & Sales Support Team Member .

n

You will be the first person many of our customers meet, helping create a welcoming experience while keeping communication, customer information and consultant support moving smoothly behind the scenes.

n

More than a traditional reception role, this position provides a genuine introduction to the travel industry and the opportunity to develop toward becoming a Travel Consultant.

What you’ll be doing n

n
- Welcoming customers and assisting with initial enquiries
n
- Answering calls, managing messages and monitoring store emails
n
- Coordinating customer appointments
n
- Supporting consultants with documents, booking information and administration
n




- Updating customer profiles, enquiries, passport details and loyalty information
n
- Contacting suppliers for information and documentation
n
- Saving and maintaining booking records
n
- Assisting with marketing campaigns, events and customer database activity
n
- Keeping the reception and retail environment organised and professional
n
- Building your travel knowledge through training and supplier events
n

What you’ll bring nn
- A warm, confident and professional communication style
n
- Excellent attention to detail
n
- Solid organisational and time-management skills
n
- A customer-first mindset
n
- Confidence using computers and learning new technology
n
- Initiative and a willingness to help wherever needed
n
- A positive attitude and genuine team spirit
n
- An interest in travel and a desire to keep learning
n

n

Experience in reception, administration, retail, customer service or sales would be beneficial, but your attitude, reliability and willingness to learn will be just as important.

Your next adventure starts here n

This role is perfect for someone who wants more than just a reception position. You will gain hands‑on experience within a professional travel business, learn from an experienced team and develop the foundations for a future career as a Travel Consultant.

#J-18808-Ljbffr

📌 Reception & Sales Support Team Member (Mackay)
🏢 Helloworld
📍 Mackay