Job Description

Full Time & Part Time Opportunities Available | Noble Park Customer Service Consultant Join the Team That Keeps Australia Moving n

At Nationwide Group , we help people when they need it most. Whether it's roadside assistance, accident support or transport services, our team works behind the scenes to deliver exceptional customer experiences every day.

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We're looking for Customer Service Consultants to join our busy Noble Park Operations Centre. If you thrive in a fast‑paced environment, enjoy solving problems and love helping customers, this could be the opportunity you've been looking for.

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This is more than a call centre role. You'll be at the heart of our operations, coordinating services, supporting customers and helping ensure assistance gets where it's needed, when it's needed.

What You'll Be Doing n

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- Delivering outstanding customer service via inbound calls
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- Coordinating and dispatching roadside and transport services
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- Managing jobs from booking through to completion
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- Liaising with contractors, drivers and internal stakeholders
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- Problem-solving and making real‑time decisions to support customers
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- Maintaining accurate records and customer information
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- Supporting logistics and operational coordination activities
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- Contributing to a collaborative, high-performing team environment
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Flexibility is Essential n

Our customers need us around the clock, so flexibility is a key part of this role.

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This position operates on a rotating roster and includes:

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- Predominantly afternoon and evening shifts
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- Some morning shifts
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- Weekend work on a 4‑week rotation
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- Variable shift patterns based on operational demand
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We're looking for people who enjoy variety and can adapt to changing business needs. Fixed shift availability is not suitable for this role.

About You n

You love helping people, stay calm under pressure and enjoy working in a quick-moving environment where no two days are the same.

You’ll Bring n

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- Previous customer service, contact centre, dispatch, logistics or similar experience
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- Excellent communication and interpersonal skills
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- Strong organisational and multitasking abilities
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- A solution-focused mindset
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- Confidence using multiple systems and Microsoft Office
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- A flexible and adaptable approach to work
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Why Join Nationwide Group? n

At Nationwide Group , our people are at the heart of everything we do. We invest in our teams, celebrate success and create opportunities for people to build rewarding careers.

We Offer n

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- A supportive and collaborative team culture
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- Career growth opportunities within a growing national business
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- RACV discounts and employee benefits
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- Ongoing training and development
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- Flexible working arrangements where operationally possible
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- A workplace committed to safety, quality and customer service excellence
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About Nationwide Group n

Nationwide Group is one of Australia's leading providers of roadside assistance, accident management and transport solutions. Every day, our people help thousands of Australians get safely back on the road.

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As we continue to grow, we're looking for motivated individuals who are passionate about customer service and ready to make a real difference.

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Applicants must have the right to work in Australia and be willing to undertake a criminal history check as part of the recruitment process.

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📌 Customer Service Consultant (Melbourne)
🏢 Nationwide Group
📍 Melbourne