We’re looking for a Jira Service Management Specialist to join a Technology Operations team and take ownership of their JSM platform.
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This is a hands‑on role focused on JSM administration, automation and continuous improvement , working closely with Service Desk, Infrastructure, DevOps and business teams.
The Role n
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- Own and administer Jira Service Management
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- Configure workflows, automation, SLAs, forms, queues and request types
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- Identify and implement process improvements
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- Support JSM integrations with tools such as Confluence, Teams, Intune and CMDB
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- Manage permissions, reporting and dashboards
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- Support platform upgrades, testing and documentation
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About You nn
- 2–5 years’ hands‑on JSM experience
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- Strong understanding of ITSM / ITIL processes
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- Experience with JSM workflows, automation and JQL
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- Comfortable working independently and taking ownership
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- Confluence, Assets, integrations or Atlassian certifications are advantageous
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This is a great prospect for someone who wants genuine ownership of JSM and the chance to improve how the platform is used across the organisation.
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📌 Jira Service Management Specialist (Melbourne)
🏢 CircuIT Recruitment Group
📍 Melbourne
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