Woolworths Group is one of Australia's most recognised and trusted brands. As a Customer Support Representative, you'll play an important role in supporting customers during one of the busiest times of the year.
This is a short-term Christmas casual assignment commencing 9 November and finishing 3 January, making it ideal for candidates looking for temporary work over the holiday period.
The Role
With the busy Christmas period approaching, Woolworths is looking for enthusiastic, customer-focused individuals to join its Inbound Customer Support Team for a short-term seasonal assignment.
If you enjoy helping people, thrive in a fast-paced environment and want to be part of a supportive team over the festive season, this could be the perfect opportunity for you!
As a Customer Support Representative, you'll be the first point of contact for a range of customer enquiries. You'll provide friendly, accurate and effective support while helping customers with their questions and concerns.
Key responsibilities include:
- Managing inbound customer calls, emails and chats
- Providing accurate information and practical solutions
- Navigating multiple systems efficiently
- Using initiative and problem-solving skills to meet customer needs
- Delivering a positive customer experience in a fast-paced environment
Operating Hours:
Rotating roster from Monday to Friday 9:00am to 7pm and Saturday and Sunday between 10:00am to 4:00pm.
Location: Fully onsite at Mascot, with free onsite parking and a complimentary shuttle bus available.
Training: Comprehensive onsite training will be provided to set you up for success.
Why Join Us?
- Join an award-winning customer service team
- Gain experience with one of Australia's leading brands
- Work in a supportive and cooperative environment
- Develop valuable customer service and communication skills
- Earn competitive casual rates, including applicable penalties
- Enjoy convenient onsite facilities, free parking and a complimentary shuttle bus
What You'll Need
- At least 6 months of experience in customer service, retail or hospitality
- Strong verbal and written communication skills
- Confidence using multiple systems and managing time effectively
- A proactive, customer-first attitude
- Availability to work rotating shifts, including weekends, early mornings and evenings
- Commitment to the full assignment period, from 9 November to 3 January 2027
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