Mercure Rockhampton is part of Accor, a global leader in hospitality with a network of over 5,000 hotels worldwide. At Mercure, we combine local charm with international standards, creating memorable stays for every guest. We pride ourselves on warm service, high standards, and a supportive team culture where people can thrive and grow.

Qualifications & experience

Minimum 12 months experience in hotel reception

Intermediate or higher computer skills including microsoft products

Current QLD RSA (or ability to obtain within 3 days of employment)

Hands-on, proactive and guest-focused approach

Ability to work a 7 day roster across both day and night shifts

Tasks & responsibilities

Check guests in and out

Reservations





Respond to incoming calls in a timely and qualified manner

Operate PABX telephone system

Coordinate meeting room facilities

Maintain cleanliness and presentation of reception area

Knowledge of local area

Handle customer requests and complaints

Follow Accor policies and procedures + OHS procedures

Why Join Us?

Supportive and team-oriented workplace culture

Career development and growth opportunities

Work in a well-established regional hotel with strong guest demand

Employee benefits across La Vie Hotels & Resorts portfolio

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📌 Hotel Receptionist (Rockhampton Regional)
🏢 MERCURE
📍 Rockhampton Regional