Job Description

Member Engagement Officer (full-time) – ASU n

n The Australian Services Union NSW & ACT Services Branch (ASU) is a progressive, active
n and growing Union. We are committed to organising members to grow their Union and win
n campaigns that make a real difference for workers, contributing to a fairer society.
n The role is a customer service focused role that involves emailing, calling, and texting
n members. We’re looking for a good communicator and someone who is comfortable with new
n technologies. The role will also include data entry and administrative support.

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Key Responsibilities:

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- Regular in and outbound communication with members by phone and email.
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- Provide members with information about the benefits of their Union membership.
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- Update and record member details accurately.
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- Identify and resolve issues for members.
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- Provide accurate and relevant information and advice to members on industrial rights
n and entitlements.
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- Understand the differences between individually driven issues and collectively driven
n issues.
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- Identify disputes that have organising opportunities or the potential for collective action
n in the workplace.
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- Process new membership forms.
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- Respond to and resolve membership enquiries and issues.
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- Administrative support and reception duties
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Selection criteria:

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- Demonstrated commitment to trade Union principles.
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- High level verbal and written communication skills.
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- Ability to work as part of a team and independently.
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- High level of knowledge and competency in Microsoft Office.
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- Ability to accurately record information.
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- Ability to prioritise workload and work autonomously.
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Conditions

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- Full time, 35 hours per week (a part time position may be considered).
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- Commencing salary $87,791 pa plus 12.5% superannuation.
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- Redfern based – close to public transport.
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- 17.5% annual leave loading.
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- 12 rostered days off (RDOs) per year.
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- 4 weeks annual leave plus Christmas shutdown.
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- 6 months paid parental leave.
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📌 Member Engagement Officer (full-time) - ASU (Sydney)
🏢 Unions NSW
📍 Sydney