Job Description

Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!

What You’ll Do: n

You will act as the front-line experience specialist for our premium customers, ensuring a seamless, personalised rental experience from rental to return.

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Explicit communication and coordination with the customer for vehicle pick-up and drop-off whilst addressing all customer inquiries, requests and concerns in a timely manner. You will also confirm all rental verification is accurate and complete, inspect the rental vehicle and assist with the customer's luggage.

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- Competitive hourly rate + loadings + performance bonuses
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- Wellbeing program including life insurance, discounted health cover & superannuation options
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- Access to Perkbox– discounts on retail, fitness, cinema, and more
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- Employee discounts on car rentals across Avis Budget Group
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- 24/7 Mental Health Support via Employee Assistance Program (EAP)
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- Comprehensive training to help you succeed and grow
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What We’re Looking For: n





A full and valid Australian driver’s licence

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Availability to work a rotating roster (including weekends, evenings, and public holidays)

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At least 1 year's experience in customer service, retail or hospitality

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Strong customer service and interpersonal skills and takes pride in delivering exceptional service and creating memorable customer experiences.

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Ability to work in a fast-paced environment while delivering exceptional service.

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Comfortable using computer systems to manage bookings and rental information.

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Excellent written and verbal communication skills

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Robust attention to detail and ability to follow procedures

Who We Are: n

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

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Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

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We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

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📌 Concierge / Customer Service Specialist (Sydney)
🏢 Avis Budget Group
📍 Sydney