Kennedy Reid is partnering with a global leader in financial administration and shareholder services, with ongoing short-term campaign opportunities available for Customer Service Representatives.
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These roles are perfect for students, part-time workers, people between roles or anyone looking for short-term work with the flexibility to take on assignments as they become available.
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Campaigns typically run for 1-2 weeks at a time, with ongoing opportunities available throughout the year for those who perform well and have continued availability.
Your responsibilities may include: n
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- Providing a high level of customer service to clients and stakeholders
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- Handling inbound and outbound calls
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- Providing clear, accurate and timely information
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- Responding to customer enquiries and escalating where required
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- Collecting and accurately recording customer information
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- Coordinating the dispatch of physical and digital communications
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- Liaising with internal and external stakeholders
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- Completing general administration and data entry
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- Following campaign processes, scripts and procedures
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- Maintaining a high level of accuracy and professionalism
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- Location: Abbotsford, Melbourne
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- Hourly Rate: $36.81+super per hour, paid weekly
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About you n
We’re looking for people who:
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- Have previous customer service, contact centre or administration experience
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- Enjoy speaking with customers and providing a positive experience
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- Have confident verbal and written communication skills
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- Are comfortable handling both inbound and outbound calls
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- Have solid attention to detail and accurate data entry skills
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- Are confident using computers and learning new systems quickly
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- Can work in a fast-paced environment
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- Are reliable, punctual and committed to their agreed roster
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- Can commit to the full duration of each assignment (typically 1-2 weeks)
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- Are interested in picking up ongoing campaign-based work as further opportunities become available
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Why these roles? nn
- Work around your studies or other commitments
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- Choose between part-time and full-time assignments
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- Gain valuable experience with a global financial services organisation
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- Build your customer service and contact centre experience
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- Take on short-term work without needing to commit to a long-term role
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- Have access to ongoing campaigns if you're available and perform well
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The office is conveniently located close to public transport and offers onsite parking, subject to availability.
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If you're looking for flexible short-term work, are customer-focused and would like the opportunity to pick up ongoing campaign assignments, we'd love to hear from you!