Job Description

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n • Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital servicesn
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n (IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.n
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n • Contribute to the Digital culture of delivering a quality customer service experiencen
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n • Support other streams within the Digital Service Desk where required, to ensure call response SLAsn
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n • Support team colleagues with training and knowledge sharing, nurturing a team-oriented environmentn
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n • Collate and deliver information to monitor and maintain Digital reports and processes.n
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n • Ensure adherence to Sydney Water IT policy, process, and frameworks.n
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n • Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuringn
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n customer focused delivery.n
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n • Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customern
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n service requirementsn
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n • Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and servicen
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n its customers.n
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n • Identify and implement ways to improve efficiency of Digital support processes and procedures.n
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📌 Digital Services Analyst (Sydney)
🏢 XPT Software Australia Pty
📍 Sydney