Job Description

Job Descriptionn

Are you ready to grow your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 2 Service Desk Officer to join their team!

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Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

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The Role:

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As a Level 2 Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.

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Your responsibilities include:

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- Providing first and second level technical support to end-users.
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- Troubleshooting and resolving IT-related queries and issues.
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- Documenting and tracking support requests.
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- Collaborating with the IT team to find solutions.
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- Office 365 – Exchange – INTUNE – Conditional access – sharepoint administration
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- AD
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- Networking – Layer 2 -3 - TCP/IP, DNS, DHCP
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- Wireless
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- Windows Server – Hyper-V and VMWARE
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- Onsite MGMT – installs – setups
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- Assist Level 1
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- MSP experience is a must
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- 3CX nice to have
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- Fortinet skills nice to have
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- Can do attitude
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- Ideally using Connectwise PSA – screen connect
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Your skills:

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- A strong customer focus and a passion for helping others.
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- Previous experience in a similar role.
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- Knowledge of Office 365 and Windows AD.
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- Excellent communication and professional phone manners.
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- The ability to prioritize tasks to meet SLAs.
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- A desire to learn and grow into more senior roles.
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- Robust documentation and independent work skills.
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- Availability to work Monday - Friday, 8:30 am - 5 pm
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- Candidates must be permanent residents or citizens.
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What’s in it for you!

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- Ongoing career development opportunities.
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- A supportive and collaborative team environment.
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- Competitive compensation package.
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- Convenient location in Perth's eastern suburbs.
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Apply today

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To be considered for this role, submit your CV today (in Word format) by clicking the Apply button or directly to [email protected]

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📌 Service Desk Engineer - Level 2 (Rockingham)
🏢 Professional Search Group
📍 Rockingham