Job Description

Verse Group is partnering with an established and growing Perth-based Managed Service Provider (MSP) to recruit two (2) Graduate IT Support Engineers to join their team.n
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n This is a fantastic opportunity for recent IT graduates looking to get their foot in the door and build a long-term career in technology.n
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n Unlike some entry-level IT roles where you might be limited to repetitive tasks, working within an MSP provides exposure to a broad range of clients, technologies and technical challenges.n
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n You'll work alongside experienced IT professionals, develop practical troubleshooting skills and gain valuable hands-on experience across up-to-date business technology environments.n
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n Most importantly, our client is hiring for attitude and potential, not years of technical experience.n
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The Rolen
n As a Graduate IT Support Engineer, you'll be part of a team delivering technical support to a diverse range of business customers.n
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Your responsibilities will include:n
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- Providing Level 1 IT support to customers via phone, email and remote support tools.
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- Troubleshooting hardware, software, network and connectivity issues.
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- Assisting with Microsoft 365, Windows and general desktop support.
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- Logging, managing and resolving support tickets.
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- Escalating more complex technical issues to senior engineers.
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- Assisting with workstation setups, user onboarding and IT deployments.
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- Building positive relationships with customers through excellent service.
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- Developing your technical knowledge through hands-on experience and guidance from experienced colleagues.
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About Youn
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n We're looking for two bright,



personable and motivated graduates who are genuinely excited about starting a career in IT.n
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You'll ideally have:n
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- Recently completed, or be close to completing, an IT-related university degree, diploma or TAFE qualification.
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- Previous customer-facing employment experience while studying, ideally in hospitality, retail or a similar service environment.
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- Excellent verbal and written communication skills.
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- A positive attitude, strong work ethic and willingness to learn.
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- Confidence speaking with customers and helping solve problems.
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- A genuine interest in technology and troubleshooting.
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- Basic knowledge of Windows, Microsoft 365, networking or IT support fundamentals.
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- The ability to work collaboratively and take ownership of tasks.
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Previous commercial IT experience is not essential.n
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n We place significant value on candidates who have balanced their studies with part-time employment, particularly in busy customer service environments.n
n If you've worked in hospitality or retail, understand how to communicate with different people and know the importance of delivering great service, we'd love to hear from you.n
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What's on Offer?n
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- Two permanent opportunities with an established Perth MSP.
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- A genuine entry point into the IT industry.
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- Exposure to a broad range of customers, systems and technologies.
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- Hands-on learning alongside experienced IT professionals.
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- The opportunity to build skills across infrastructure, cloud, networking and IT support.
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- A collaborative, customer-focused working environment.
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- A solid foundation for long-term career progression within the technology industry.
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- Convenient location, ideal for candidates living South of the River.
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📌 Graduate IT Support (Perth)
🏢 Verse Group
📍 Perth