Job Description

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You'll be the first point of contact for BikeSportz, answering incoming calls, helping customers with everyday questions and keeping our office running smoothly day to day. It's a mix of phone based customer service and administration, working closely with our customer service, warehouse and Accounts teams.

What you'll be responsible for Reception, Phone & Inbox n

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- Answer incoming calls promptly and professionally, resolving routine enquiries and directing specialist questions to the right person
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- Monitor shared inboxes and respond to routine emails
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- Welcome visitors, notify the relevant team member and keep reception tidy
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- Take accurate messages and follow up any callback commitments
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Customer & Order Support nn
- Provide order status, delivery tracking and stock ETAs
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- Coordinate click and collect orders, including customer notifications and follow-up
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- Enter manual and approved promotional orders, checking pricing, codes and account details
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- Process payments, including EFTPOS and freight charges, and follow up backorders with the team
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Warehouse & Delivery Coordination nn
- Work with the warehouse team to chase delayed, incomplete or flagged orders
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- Track down what's holding an order up and keep customers updated
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- Log missing, incorrect or damaged delivery enquiries and hand them to the right person
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Accounts Support nn




- Update customer account details and help with copies of invoices, statements and receipts
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- Support customers through credit hold enquiries, escalating anything complex to Accounts
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- Assist with basic payment enquiries and data entry for the Accounts team
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Showroom & Office Coordination nn
- Restock and present product in the showroom, reporting low stock or damage
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- Organise office and kitchen supplies, team lunches and events
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- Handle approved flight bookings and general administrative support as needed
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About you nn
- A confident, friendly phone manner and genuine enjoyment of helping people
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- Robust organisation and follow-through across calls, emails and admin tasks without losing track of what's outstanding
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- Comfort with computer systems, data entry and everyday office software
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- Experience in customer service, reception or sales administration (cycling industry experience is not required)
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Life at BikeSportz nn
- Supportive, collaborative team environment
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- Free coffee, fresh fruit and regular team lunches
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- Exposure to a well established brand portfolio and a close knit team
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- Proud to be Great Place to Work® Certified
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📌 Customer Service and Office Coordinator (Melbourne)
🏢 Bikesportz Imports
📍 Melbourne