About the Rolen
nWe’re seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment. This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service.n
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Key Responsibilitiesn
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- Deliver Level 1 and Level 2 technical support to end users in a secure environment.
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- Manage incidents, service requests, and escalations in alignment with ITIL processes.
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- Support system maintenance, testing, and troubleshooting during major operational periods.
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- Collaborate effectively with internal teams and stakeholders to ensure service continuity and operational excellence.
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About Youn
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- Proven experience in Service Desk or IT Support roles within government or large enterprise settings.
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- Strong customer service focus with excellent communication and interpersonal skills.
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- Ability to work independently and collaboratively in a team-driven environment.
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Due to the nature of this role, this chance is open to Australian Citizens who currently hold a baseline clearance or higher.
n How to applyn
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nCalleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.n
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Follow Calleo on LinkedIn and visit our website to keep up to date on all our current job vacancies:n
nwww.linkedin.com/company/calleoresourcingn
nwww.calleo.com.au
📌 Help Desk Support (Laverton)
🏢 Calleo
📍 Laverton
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