Job Description

Applications Analyst n

We are currently seeking a graduate Applications Support Officer to support our client's Applications Team within their Information Technology Services function.

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This is an excellent opportunity for a recent IT or Information Systems graduate to build hands-on experience in application support, user access management, service desk operations, documentation and business systems while developing a strong understanding of local government technology environments.

About the Role n

Working closely with the Applications Team, you will provide day-to-day support for business applications and assist with the administration of systems, user access, service requests and application documentation. A key focus of the role will be supporting the administration of the Simplex property and rating system , maintaining accurate records and assisting with the triage and resolution of application-related support requests.

Key Responsibilities n

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- Assist with the administration and support of business applications and ticketing systems.
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- Process and maintain user access requests in line with security and approval requirements.
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- Create, modify, review and deactivate user accounts.
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- Monitor, triage, categorise and assign application support tickets.
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- Provide first-level support and resolve routine application issues where appropriate.
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- Escalate complex issues to senior team members and vendors.
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- Assist with testing and validation of application changes, upgrades and enhancements.
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- Develop and maintain user guides, procedures, knowledge articles and support documentation.
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- Document business processes, system configurations and support procedures.
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- Conduct research into application functionality, best practices and emerging technologies.
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- Assist with analysis and research to support business improvements and Applications Team initiatives.
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About You nn
- Information Technology
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- Information Systems
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- Business Information Systems
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- or a related discipline.
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You will also bring: nn
- Strong written and verbal communication skills.
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- Excellent attention to detail and organizational skills.
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- Analytical and problem-solving abilities.
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- A customer-focused approach with solid interpersonal skills.
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- The ability to work collaboratively within a team.
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- Proficiency in Microsoft Office applications.
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Desirable Experience nn
- Exposure to enterprise business applications or local government systems.
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- Understanding of IT Service Management principles or ticketing systems.
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- Experience developing documentation or process maps.
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- Knowledge of user access management and information security principles.
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📌 Application Analyst (Melbourne)
🏢 GRANITE GROUP
📍 Melbourne