Job Description

Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

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Location: Australia

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Employment Type: Freelance (On-Call Basis)

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Priority: Low

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Requirements: ID/ Passport/ valid work permit and CCNA Certification

Role Overviewn

We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism.

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The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.

Key Responsibilitiesn

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- Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.
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- Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
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- Perform system upgrades, patching, and lifecycle management activities.
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- Troubleshoot and resolve hardware, software, virtualization, and network issues.
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- Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
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- Implement and support backup and disaster recovery solutions.
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- Respond to critical incidents and service requests within agreed response times.
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- Collaborate with global and regional teams on infrastructure and cloud-related projects.
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- Maintain accurate technical documentation, incident reports, and service records.
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- Ensure skilled interaction with end users, stakeholders, and customers at all times.
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Required Skills & Experiencenn
- Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
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- Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).
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- Experience supporting VMware and/or Hyper-V environments.
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- Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
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- Proven experience providing Break & Fix support in enterprise environments.
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- Ability to diagnose and resolve complex infrastructure and networking issues.
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- Experience with backup and disaster recovery solutions.
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- Scripting experience with PowerShell and/or Python is advantageous.
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Mandatory Requirementsnn
- CCNA Certification (Cisco Certified Network Associate)
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Preferred Qualificationsnn
- Nutanix Certification
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- Experience with cloud platforms such as AWS, Azure, or GCP.
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Soft Skillsnn
- Strong professionalism and customer-facing skills.
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- Ability to remain calm and effective during critical incidents.
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- Proactive problem-solving mindset.
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- Strong organizational and time-management skills.
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- Ability to work collaboratively within distributed teams.
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- Commitment to delivering high-quality technical support and customer satisfaction.
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📌 Nutanix Engineer / Networking IT Support Engineer (Harman)
🏢 ITProposal
📍 Harman