Job Description

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Client

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n A long standing ICG client is looking for a business banking arrears management specialist to assist an existing ICG team with a major transformation of the client’s collections and recovery operating model covering systems, processes and people.

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Role

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nSupport a multi-stream project team, providing specific expertise, benchmarks, and deep industry experience.n
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Key Deliverables :

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- Provide capability maturity frameworks.

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- Provide and review process maps for best practices

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- Provide or help the team gain access to relevant benchmarks across the industry

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- Define and map best-in-class arrears and early warning processes across pre-delinquency, delinquency and recovery stages, including customer journey and treatment segmentation.

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- Recommend improvements to customer contact strategies (e.g. cadence, channels) and governance frameworks (e.g. escalation paths, oversight of non-performing loans).

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Experience and qualifications required: n
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- Lead role in a business bank managing arrears, collections and or recoveries spanning several years recently





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- Management consultant with multiple recent project experience in this field in recent years

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nLogisticsn
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Start date: August Duration: Initial project 8 Weeks, on a flexible basis, full time or part time based on availability and experience and any conflicts

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Location: Australia

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Rate: The daily net rate to the consultant will be defined by seniority and experience but as a minimum will be $2,000 + GST a day

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Application Close date: No later than Tuesday 15th, 2025 at 5pm AEST n
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- All Accredited Qualified must become a Member of ICG if not already the case n
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- APT’s (Resume's) must be lodged (by EOD Application Close date above ) We will review all APT's and select the best 3 for the client. The client will then conduct interviews .
- Please note that the net rate quoted is an ICG Affiliate rate available for
ICG Members only.

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- Any previously agreed and documented rates for candidates introduced to ICG via approved 3rd parties will be honoured.

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📌 Consultant Gig #1014âAustraliaâBusiness BankingâArrears Management Expert (Sydney)
🏢 Internal Consulting Group
📍 Sydney