Job Description

Permanent, Full-Time | Hybrid | Newington, NSW

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NFP salary packaging benefits available - boost your take-home pay

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About Us

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For 60 years, Forward Ability Support has helped people with spinal cord injury and related health conditions live their best lives. We're a values-driven not-for-profit working toward a more inclusive future for our community.

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Our specialised accommodation site, Ferguson Lodge in Lidcombe, has supported people with spinal cord injury since 1979. It offers community-based living with a high level of personal and clinical care.

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The Opportunity

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As our Clinical Intake Officer, you'll be the first friendly face and voice of Forward Ability Support. You'll guide participants, families and referrers from first enquiry through intake , funding verification, service agreements and onboarding . You'll make each person's transition into our services smooth, accurate and compassionate.

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This is a full-time, hybrid role based primarily in Newington, with the flexibility to work from home.

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What You'll Do

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- Be the welcoming first point of contact for participants, families, carers and referrers
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- Manage enquiries and referrals with timely, professional responses
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- Lead end-to-end intake - collecting participant information, support needs and goals
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- Review and interpret funding approvals and plans across multiple funding streams (NDIS, iCare, DSOA)
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- Prepare and issue service agreements and onboarding documentation
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- Work with clinical and operational teams to allocate services
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- Flag funding gaps, risks or service limitations early, and escal
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- Keep client management systems accurate and up to date
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- Provide clear, regular updates to stakeholders throughout onboarding
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- Contribute ideas to continuously improve the intake and onboarding experience
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About You

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You will be offered the right support to excel in this role, but we would love to see that you have:

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- Experience working within the NDIS sector, including managing client plans, budgets and service delivery
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- A relevant qualification in Health, Disability Support, Community Services, Business Administration or similar
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- Proven experience managing end-to-end intake or onboarding processes – including ability to review and interpret funding plans, approvals or eligibility criteria
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- Confident communicator who can explain complex information with empathy and clarity
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- Strong organisational skills - you can juggle multiple cases and competing deadlines without missing a beat
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- Comfortable working across client management systems (Splose, ShiftCare or similar) and the Microsoft Office suite (Word, Excel, Outlook)
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- A genuine affinity for the not-for-profit sector and alignment with our values
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- NDIS Worker Screening Check, or willingness to obtain one
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We'll give you the support you need to succeed in the role!

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Why Join Forward and BrightSky?

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- Meaningful Impact: Make a real difference in people's lives, backed by teams who share a common purpose.
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- Flexible Work Options: Enjoy hybrid working arrangements with the ability to work from home 2-3 days per week, depending on your role.
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- Attractive Salary Packaging: Access generous Not-for-Profit benefits of up to $15,900 in general living expenses and $2,650 for meals and entertainment, tax-free
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- Outstanding Locations: Work from our Newington office or Ferguson Lodge in Lidcombe, both close to public transport with parking available.
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- Employee Wellbeing Support: Benefit from our Employee Assistance Program, offering professional counselling and wellbeing resources for you and your immediate family.
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- Extra Leave Benefits: As a permanent employee, you'll receive 2 days of paid Forward Leave annually, 4 weeks of paid Parental Leave, and access to Long Service Leave after just 5 years of continuous service.
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Forward Ability Support is an EEO Employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be required to consent to a pre-employment health assessment, reference checks and a Nationally Coordinated Criminal History Check.

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📌 Clinical Intake Officer (Parramatta)
🏢 Forward Ability Support
📍 Parramatta