Job Description

SMAART Recruitment is hiring multiple Customer Consultants to join a busy, supportive team with a leading Australian bank in Adelaide CBD. If you love helping people and want to build your experience in banking, this could be a great next move.n
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$36.82 per hour + Super | Full-time, six-month contract | Starts Monday 19 October
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n In this role, you’ll support customers across phone, email and online messaging. You’ll answer everyday banking enquiries, work through problems and help customers feel confident using the bank’s services. n
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n You’ll receive five weeks of weekday training to learn the systems, build your knowledge and get to know your team before moving onto the rotating roster.n

n Who we're looking for:n
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- Customer service minds that are passionate about helping people!
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- Excellent communication skills (written and verbal).
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- Solid computer literacy and the ability to navigate multiple systems
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- Resilience and adaptability in a fast-paced environment.
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Contact centre experience is highly regarded, but banking experience isn’t required. If you’ve built strong customer service skills in another industry, we’d love to hear from you.n
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The important details:n
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- Start date: Monday 19 October — this is fixed
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- Training: First five weeks, Monday to Friday, typically 9am–5pm
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- Ongoing roster: Rotating shifts across Monday to Sunday. You must be available between 7:30am–9pm on weekdays and 8:30am–8pm on weekends
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- Pay: $36.82 per hour + super, with applicable weekend penalty rates
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- Contract: Full-time for six months, with potential to extend based on performance and business needs
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- Work rights: Australian citizens and permanent residents only
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Final interviews are happening next week, please apply if you’re available to interview at short notice and can commit to the fixed start date, full training period and ongoing roster.n
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n Successful candidates will complete a background check, including a National Police Check.n
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How to apply:n
n To be considered, please submit your resume by clicking the APPLY button. n
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n For any specific questions, please contact Lauren or Hollie on 03 8637 4444.n
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Only shortlisted candidates will be contacted.

📌 Customer Consultant (Adelaide)
🏢 Smaart Recruitment
📍 Adelaide