Job Description

This isnot a standard Fitness job, this isnot a front desk role and this isnot for average candidates.

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SANAMethod Cheltenham is opening soon and we're looking for a Customer Care Manager to help launch, grow and lead our customer experience in one of Australia's most innovative health concepts.

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If you’re a high-performing Personal Trainer , Nutrition Coac h, or Health Skilled who:

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- Is tired of early mornings and late nights.
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- Wants to do meaningful , life-changing work.
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- Loves people but also understands business and sales.
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- Wants a long-term career pathway in a fast-growing national brand.
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n This could be your next big move!

Position Summary: n

As the Customer Care Manager at SANAMethod, you will play a crucial role in our team, acting as the face of the business and the keystone of our customer experience.
n Your primary responsibilities include bringing in new business via membership sales as well as supporting our existing members on their weight loss journey via Nutrition and Lifestyle Coaching.
n This role requires a ‘people person’ who can remember names and faces, bring a positive attitude into work each day and is passionate about tailoring the experience for our members.

About SANAMethod: n

SANAMethod is a new category in health, blending General Practice, Evidence-based Nutrition and Lifestyle Coaching and structured fitness support to create a program that deliversreal , lasting health outcomes , not quick fixes.

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SANAMethod is currently expanding nationally with Cheltenham planned as one of our flagship locations - be part of something big!

About the role: n

n As Customer Care Manager, you will be the heartbeat of the studio, being the face and glue of the business and working closely with the ownership group.

Key Responsibilities: n

n You will be the recognisable face and the ‘glue’ of the business and will:

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- Bring in new clients to the business via new member Sales and onboard them into the SANAMethod program.
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- Provide regular Nutrition and Lifestyle coaching to members.

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- Field member enquiries as well as general enquiries about SANAMethod from prospective clients.

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- Work with our fitness and medical team to deliver an exceptional, premium experience for our members and clients.
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- Monitor member engagement with the program, follow our processes to determine when a member is no longer engaged and work with them to get them ‘back on track’.
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- Develop and grow the business, supported by our world-class team at SANAMethod HQ.
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This is a agile , people facing role where your impact will be felt every day.

Key Skills and Qualifications: n

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- Experience in a Nutrition or Fitness role, with a solid understanding of Nutrition principles and the conditions needed to improve health outcomes and lose weight.
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- Excellent presentation, punctuality and reliability.

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- Excellent communication and interpersonal skills.
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- Empathy and a positive and encouraging attitude - we support our clients but we don't coddle them.
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- Sales experience is desired but not required - what is required is the willingness to make sales, complete our sales training and continually develop your sales skills.
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This role is in our Cheltenham location, working in a combined Office and Gym setting.

Who we're looking for: n

This role is ideal for someone from a fitness , personal training or nutrition coaching background who wants more .

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You are:

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- Warm, empathetic and genuinely people-focused.
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- Calm under pressure and confident in conversation.
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- Sales-capable without being "Salesy".
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- Driven byboth Client outcomesand business results.

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- Obsessed with delivering a world-class experience.
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- Comfortable taking ownership and responsibility.
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If you love helping people change their lives and you understand that great care

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📌 Customer Care Manager - SANAMethod Cheltenham (Melbourne)
🏢 Sanamethod
📍 Melbourne