Job Description

Team Leader– Service Deskn

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- Brisbane
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- 6 month contract
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- Immediate start
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Experienced Team Leader with inbound call centre experience to manage a team of up to 18 agents/team members.

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The Service Desk provides support to inbound calls, so some technical skills are helpful, however it’s more about ticking the following boxes:

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- Effective team leadership and guidance
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- Proficiency in reporting utilising appropriate tools
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- Effective and timely problem resolution
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- Implementing process improvement
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- Performance analysis and reporting
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- KPI’s are successfully met
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- Skills to communicate effectively across all stakeholders
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Although this is a contract role,



it is an exciting opportunity (for the right candidate) to potentially further their career working within a fast-paced setting, for a well-established and renowned company that has much to offer.

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4 weeks training is provided; however, we expect you will have the relevant background, you will have “Right to Work” documentation. Please apply now if you think you qualify.

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Interviewing now! This is an urgent requirement starting 21st of June.
n Please APPLY online, or email [email protected] or call +61 447 098 553

📌 Team Leader - Service Desk (Brisbane)
🏢 Hallis Group
📍 Brisbane