Job Description

JOB DESCRIPTION:n
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In depth knowledge of IVR testing and engineering, and extensive experience in testingn
process involving Contact Centre products like Amazon Connectn
· Highly proficient in Cyara IVR automation tooln
· Extensive hands on experience in testing IVR’s, inbound and outbound calls using manual /n
Cyaran
· Hands on experience in Cyara cruncher tool to perform IVR performance testingn
· Excellent communication and collaboration skills, and be a strong team player.n
· Experience diagnosing testing issues, and going through the IVR logs to identify the rootn
cause of the issuesn
· Gather and analyse functional, non-functional test requirements and perform assessmentn
to confirm testingn
· Designing functional test approach, test plans and assess different test types required forn
application based on requirementn
· Develop test scripts, perform test runs and analyse test resultsn
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Nice to Have:n




· Sound experience in Continuous Integration/Continuous Deployment processes and toolsn
such as GCP Cloudbuild, Codefresh, Github actions etcn
· Solid software engineering fundamentals, and proven experience in a number ofn
programming languages.n
· Hands on experience in API Testing using postman, supertest API frameworksn
· Have a growth mindset, a focus on continuous improvement, and be passionate aboutn
learning new tools, technologies and practices.n
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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.n

📌 Cyara Testing Lead (Melbourne)
🏢 Tech Aalto
📍 Melbourne