Job Description

HOBAN Recruitment is seeking motivated and customer-focused professionals for multiple APS3 Participant Support Officer opportunities within a large Federal Government organisation. This rewarding frontline role provides essential support to participants, customers and stakeholders, helping deliver positive outcomes through high-quality customer service and administrative support.

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Multiple Locations | Bega, Coffs Harbour, Katoomba, Windsor, Parramatta, Penrith, Tamworth, Tweed Heads & Wollongong

About the Role n

As an APS3 Participant Support Officer, you will be the first point of contact for participants and stakeholders, providing professional support through face-to-face, phone and email interactions.

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Key responsibilities include:

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- Delivering exceptional customer service and resolving enquiries
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- Providing frontline support in a busy office workplace
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- Managing participant and stakeholder enquiries via phone, email and in person
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- Triaging and escalating complex matters to appropriate teams
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- Maintaining accurate records and managing shared inboxes
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- Making outbound calls to participants and stakeholders as required
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- Supporting administrative, project and operational activities
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- Conducting research and assisting with issue resolution
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- Working collaboratively within a team to achieve service delivery outcomes
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- Contributing to continuous improvement initiatives and positive participant experiences
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Benefits nn
- Competitive pay rate of $38.89 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
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- 12% superannuation to secure your future and support your retirement planning.
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- ASAP start date to 31 December 2027 subject to client requirements, allowing you to embark on this exciting opportunity without delay.
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- Full-time position,



offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
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- Opportunity to work within a Federal Government environment.
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- Comprehensive training and onboarding program.
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- Collaborative and inclusive team culture.
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- Career development and valuable government experience.
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- Potential hybrid work arrangements following successful completion of initial training requirements.
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About You nn
- Previous experience in customer service, service delivery or the disability sector
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- Strong written and verbal communication skills
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- Excellent interpersonal skills and the ability to build rapport with diverse stakeholders
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- Empathy and professionalism when managing sensitive or challenging conversations
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- Sound problem-solving and decision-making abilities
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- Strong organisational skills with the ability to manage multiple priorities
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- High attention to detail and accuracy
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- Ability to work effectively within a team environment
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- Flexibility and resilience in a changing and fast-paced workplace
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- A positive attitude and commitment to delivering outstanding customer outcomes
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- Willingness to undertake a National Criminal History Check
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Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.

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Positions close for submissions on THURSDAY 1st OCTOBER COB.

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At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

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We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***********@hoban.com.auor visit additional contact details.

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📌 Administration Officer (Parramatta)
🏢 HOBAN Recruitment
📍 Parramatta