Job Description

Front Desk Receptionist - Busy Psychology Practice n

The Lighthouse Psychology Practice is a warm, professional, and values-driven psychology practice with clinics in Campbelltown and Moorebank . We are passionate about delivering exceptional client care and creating a supportive environment where our team can thrive.

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We are seeking a friendly, organised, and proactive Medical / Allied Health Receptionist to join our growing team in a part-time position (7 day fortnight) . This role works across both our Campbelltown and Moorebank clinics and plays a vital part in ensuring our clients receive an outstanding experience from their very first contact.

About the Role n

As the first point of contact for our clients, you will be responsible for creating a welcoming and professional experience while supporting the smooth day-to-day operation of our practice. Your responsibilities will include:

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Providing exceptional front desk reception and customer service to clients, referrers, and clinicians.

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Supporting the day-to-day operation of the clinic in consultation with the Practice Manager, ensuring appointments, client enquiries, and administrative processes run efficiently.

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Managing appointments, clinician diaries, and client bookings.

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Processing Medicare claims, invoices, EFTPOS transactions, and client payments.

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Using a range of software platforms, including Zanda , Microsoft Outlook , and specialised portals such as RediCase and the Victim Services Portal , to support clinical and administrative workflows.

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Answering phones, responding to emails, scanning, filing, and maintaining accurate client records.

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Providing administrative support to our team of psychologists and allied health professionals.

About You n

You are someone who enjoys helping others, takes pride in delivering outstanding customer service, and thrives in a busy environment. You are organised, adaptable, and able to work both independently and collaboratively.

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Previous experience in a medical, psychology, or allied health reception role.

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Availability to work across both our Campbelltown and Moorebank clinics.

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Flexibility to work shifts commencing from 8:30 am and finishing as late as 6:00 pm .

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Willingness to provide additional leave coverage when required.

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Excellent communication and interpersonal skills.

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Strong organisational skills with excellent attention to detail.

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Police check, working with children check and NDIS worker screening check (or eligible for)

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Confidence using Microsoft Office and learning new practice management software.

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Professional presentation and a warm, welcoming manner.

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Ability to manage competing priorities while maintaining accuracy and professionalism.

Why Join The Lighthouse Psychology Practice? n

At Lighthouse, we value Integrity, Collaboration, Respect, Growth, Professionalism, and Wellbeing . We believe our reception team is central to the client experience and we invest in creating a supportive workplace where every team member is valued.

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We offer:

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A supportive and collaborative team culture.

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Ongoing training and career development.

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A meaningful role where your work positively impacts the lives of others.

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A modern, professional work setting.

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Opportunities to grow with an expanding psychology practice.

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📌 Front Desk Receptionist - Busy Psychology Practice (Sydney)
🏢 The Lighthouse Psychology Practice
📍 Sydney