Level 3 Support Engineer | Up-to-date Workplace & Cloud Infrastructure | up to $130,000 + super | Brisbane

Our client is an established managed services provider delivering ICT support across end-user computing, Microsoft 365, on-premise and Azure environments. With a strong focus on reliable service delivery and customer experience, the business continues to improve its processes, tooling and automation.

Hybrid working - 2 days in the office, 3 remote.

About the Role

Based in Brisbane, this is a full-time Level 3 escalation role. You'll own complex incidents through to resolution, act as the go-to for Level 1 and 2 engineers, and work directly with customers, vendors and internal teams. On-call roster participation is required.

Benefits

- Salary range of $120,000 to $130,000 + super, depending on experience
- Hybrid working - 2 days in office.

Duties / Key Responsibilities

- Own and resolve complex Level 3 incidents and service requests across end-user devices, Intune, Microsoft 365, on-premise and Azure-hosted environments
- Manage escalations from Level 1 and 2 engineers, providing clear technical guidance and keeping issues moving within SLA
- Administer Windows and macOS devices through Intune, and support the Microsoft 365 stack including Teams, Exchange Online, SharePoint Online, Entra ID and Conditional Access
- Troubleshoot servers, virtualisation, identity, storage, backup and general networking issues, escalating to specialists where needed
- Maintain documentation and change records, contribute to service reviews and mentor junior engineers

Skills and Experience

- Proven Level 3 or advanced escalation support experience,



ideally within a managed services environment
- Strong Intune capability, including enrolment, configuration profiles, compliance policies and app deployment
- Windows and macOS end-user device support across the full lifecycle
- Broad Microsoft 365 knowledge, including Entra ID and Conditional Access
- Infrastructure experience across Windows Server, Active Directory, Group Policy, Hyper-V or VMware, and Azure VMs, storage and virtual networking
- Working networking knowledge across DNS, DHCP, NAT, Wi-Fi, LAN/WAN, switches and firewalls (deep specialisation not required)
- Experience working to SLAs using MSP ticketing, monitoring and remote management tools
- Confident, personable communicator with a strong customer focus
- Willingness to participate in an on-call roster
- Microsoft certifications (Endpoint Administrator Associate, Microsoft 365 Administrator Expert or Azure Administrator Associate) and an IT degree or diploma highly regarded

About Allura Partners

Allura Partners was founded to support private equity firms by placing C-Suites to lead, transform, and scale portfolio companies. Today, in addition to our proven private equity specialisation, we've become a trusted partner for major ASX-listed and private enterprises in Australia, offering executive search, recruitment, and business transformation. Known for integrity, reliability, and results, our expertise spans Executive Search, Accounting & Finance, Transformation & Change, and Technology & Digital. We connect businesses and top-tier talent, exceeding expectations and driving lasting impact.

#J-18808-Ljbffr

📌 Level 3 Support Engineer (Brisbane City)
🏢 Allura Partners
📍 Brisbane City