Job Description

Seeking a Client Services Manager to support a growing Litigation team in a people-focused legal firm.

3 Key Points: n

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- Join a energetic Litigation team of 16+ legal professionals
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- Salary range $80K–$100K + flexible work environment
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- Working in the Gold Coast Office
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Client Services Manager – Litigation About the Firm: n

Our client is a well-established and highly respected law firm with over 50+ years of service to communities across Australia. Known for their innovative approach and unwavering dedication to client care, they have built a strong reputation across a network of offices in key metropolitan and regional centres. Their team is deeply committed to helping people through challenging legal matters and delivering practical, life-changing results.

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With a strong focus on technology, automation, and continual development, their practice offers modern office facilities, cloud-based systems, and flexible work arrangements to support employee wellbeing and performance.

About the Position: n

Our client is seeking a skilled Client Services Manager to become a central part of their Litigation division, supporting daily operations and client engagement across complex matters in Commercial and Estate Litigation. Acting as a liaison between potential clients, referrers, and legal staff, you’ll play a pivotal role in managing new enquiries, preparing for consultations, and ensuring a smooth client journey from initial contact to resolution.

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The role includes client communications, appointment scheduling, administrative coordination, and involvement in paralegal support tasks.



You will work closely with a Litigation team comprising Partners, Senior Associates, Lawyers, Graduates, and Paralegals – a collaborative unit that thrives on delivering results and supporting one another.

Key Responsibilities: n

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- Manage inbound client and referrer enquiries with professionalism and empathy
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- Coordinate bookings and maintain lawyer calendars
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- Gather and record accurate client information and case details
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- Provide paralegal assistance including drafting, data entry, and case preparation
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- Support marketing efforts within the Litigation department
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- Liaise with clients, witnesses, and stakeholders
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- Assist the department manager with daily operations and reporting
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Key Requirements: nn
- Previous experience (2 Years+) in client services, legal admin, or sales
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- Excellent communication and interpersonal skills
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- Strong attention to detail and accurate data entry skills
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- A compassionate, proactive, and team-oriented mindset
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- Ability to multitask and prioritise efficiently in a fast-paced environment
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- Familiarity with LEAP and CRM platforms (advantageous but not essential)
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- Confidence in using modern technology and legal practice systems
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On Offer: nn
- Competitive salary of $80,000 to $100,000, depending on experience
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- Join a forward-thinking firm that values professional growth and wellbeing
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- Structured onboarding and mentoring from senior legal professionals
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- Work from stunning beachfront offices with flexible location options
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- Access to internal and external training programs for continued development
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- A genuine opportunity to contribute to a firm that makes a difference
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📌 Litigation Client Service Manager (City of Gold Coast)
🏢 Gorilla Jobs
📍 City of Gold Coast