Job Description

Employment Type Permanent Closing Date 15 Oct :59pm Job Title Mobile Technical Support Specialist n

Job Summary

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Join our supportive Technical Support team, and help customers get the most from their mobile and unified communications (UC) services.

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You’ll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience.

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This is a great opportunity to grow your career in customer service and technology.

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You don’t need to know everything from day one—we value curiosity, clear communication and a willingness to learn.

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PLEASE NOTE : This role is for a fixed term of 12 months.

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What you’ll do

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- Respond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels.
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- Record and manage enquiries, incidents and requests in the service management system.
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- Use work instructions to identify issues, provide first-level support and escalate when needed.
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- Keep customers informed with clear, accurate and timely updates.
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- Maintain device, SIM and service records
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What you’ll bring

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This role requires Baseline Security Clearance; NV1 clearance is preferred.

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We’re looking for someone who:

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- Has customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer-focused setting.
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- Communicates clearly and enjoys helping people solve problems.
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- Is organised, dependable and comfortable learning current systems and processes.
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- Works well with others and takes ownership of tasks through to resolution.
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- Holds a Baseline security clearance. An NV1 security clearance is preferred.
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And helpful, but not essential

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- An ICT qualification or certification.
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- ITIL certification or a basic understanding of ITIL.

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📌 Mobile Technical Support Specialist (Harman)
🏢 Telstra
📍 Harman